1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the idea of being that close to the centre of Bournemouth but didn’t realise it wasn’t a nice area. Both mornings woken in early hours by locals shouting and screaming at each other.
Negative section of review
The cleaning left a lot to be desired. There was no tv remote which had it been a tv with buttons we wouldn’t have worried about but there weren’t any. Contacted the emergency number given who said he would sort it then ignored us for the rest of the time. Stuff from others left in cupboard and someone’s contact lens gear left. Local drug users just outside the door.
Brighton & Hove, United Kingdom
Positive section of review
Good position right opposite the pier. 20 min walk from train station. Noisy bar/restaurant almost next door - our room was at the back so not affected too much even with window open.
Negative section of review
Room small - ok if you are not planning to stay in too long. Also very warm (it was a sunny day) but large fan helped although left on all night. Decor “tired”.
Positive section of review
Ideal location, well furnished and everything you need for a short stay. Easy parking and access. Lovely sunny garden. Excellent communication from owner.
Negative section of review
Nothing.
Positive section of review
The room had a bath!!! Breakfast selection was very good. The gardens are beautiful, too.
Negative section of review
I know that there was a private function on, but there was loud music until late from somewhere, so I couldn't have my window open (it was a hot evening) without being disturbed. Otherwise, it was perfect.
Positive section of review
Very clean, spacious room. Dining and breakfast was excellent, good choice and delicious
Negative section of review
Nothing, it was all lovely.
Positive section of review
The breakfast was very good and the staff at reception were helpful
Positive section of review
Fabulous bedroom, lovely facilities, nice view - thank you.
Barrow in Furness, United Kingdom
Positive section of review
The pod was clean and facilities good
Negative section of review
The grass around the pod was very long there was no real space for a toddler to play except the path
Positive section of review
Great location, clean rooms
South Normanton, United Kingdom
Positive section of review
Nothing
Negative section of review
During my recent stay at the Holiday Inn South Normanton, I encountered a significant disappointment that affected my overall experience. The primary reason for choosing this hotel was the advertised amenities, specifically the sauna and steam room, which were prominently featured online. These facilities were crucial for my relaxation plans during the trip. However, upon arrival, I discovered that the sauna and steam room were closed and no longer available to guests. This was extremely frustrating, as the advertisements had clearly indicated their availability, and they were a key factor in my decision to book at this hotel. I brought this issue to the attention of the hotel manager, who acknowledged the discrepancy and assured me that I would receive a refund for the inconvenience. Despite this assurance, the refund process was far from smooth. The amount refunded was less than what had been agreed upon, and I had to persistently follow up with numerous messages to finally receive the refund. This experience was highly disappointing and overshadowed my stay. Accurate advertising is essential, and the hotel’s failure to provide the amenities promised, coupled with the challenges in obtaining the agreed refund, reflects poorly on the management and overall service quality. I hope the Holiday Inn South Normanton will take steps to ensure such issues do not occur in the future, both by updating their advertising to reflect the actual available amenities and by handling customer grievances more efficiently.
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