1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Perfect place to be for a couple of days. A very practical room, clean and with comfort of coffee corner/hot water kettle. Shower room was clean and with the light sensor good re saving electricity too! Breakfast was nice, with plenty of cereals to choose from, which is my normal breakfast, and the option of a cooked breakfast. Overall, PERFECT
Negative section of review
Sadly, out of control of the hotel staff, but the weather could have been nicer... :)
Positive section of review
All a bit grubby and neglected looking. Clocks still on winter time, Bird poo on front door, garden a jungle,ath not swept. House just right for us but annoyed being charged £60 extra for cleaning and finding it dirty.
Negative section of review
See above
Positive section of review
The location was great but lack of off street parking in this resort town would at times be problematic. We had to pay to park outside our own building
Negative section of review
The lack of free parking.
Positive section of review
The breakfast selection was well balanced and more than adequate, the hot options were well cooked and tasty.
Negative section of review
The bedroom was on the small side with little storage space as was the ensuite - not what one expects from a country hotel and this issue alone would mitigate against us returning despite the excellence of the location.
Positive section of review
Staff were all friendly, professional and helpful. Location was ideal for our visit to the Sunderland area
Negative section of review
N/A
Positive section of review
Breakfast is paid separately but very good value compared to many hotel or motel stops
Negative section of review
Free car park is just an open parking facility over the river and we worried all night about the car and its contents. Currently most of the shopping precinct is empty and waiting for a revamp.
Positive section of review
Amazing location and great sized rooms, very clean and tidy
Negative section of review
A little noisy at night being located over a bar but to be expected
Positive section of review
Good bed's, God facilities, smartly decorated
Negative section of review
The sofas had a noticeable smell (mould?)
Positive section of review
We'll set out tidy and convenient
Negative section of review
The property was clean and had a lot of original features
Positive section of review
Clean, quiet and relaxing