1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
For a London hotel (usually with tiny rooms), it was a lovely quiet and decent size room in a safe and nice part of the city. They also have a nice terrace to enjoy drinks and a meal on a hot day or evening. Dinner at the Melody Restaurant was lovely, and the lady who served us was very nice, professional, and attentive.
Negative section of review
The room we were assigned, number 23 on the 1st floor, had a view of their rubbish skip. They could at least put a roof over the area or find a way to hide it from view, so it's not visible from the rooms above it, as it ruins the experience. One of the windows didn't close properly, leaving an approximately 2 cm gap in one of the top corners where you could see outside. As this room faced the street, we could hear the noise from the traffic. Having windows that close properly would significantly reduce the outside noise. The room looked clean overall, but there were black mould marks in the corners of the walk-in shower. Also, the extractor fan was not working, or perhaps we missed the way to turn it on even though we did look around for it. Lastly, one of the receptionists was not as attentive during checkout. She asked the guests, checking out right in front of us if they had a good experience and wished them a nice day. When she got to us, she just took our room key and simply said we were all set. It felt a bit awkward to both myself and my partner. Regardless of these issues, our overall stay was a positive one. Despite the little things we mentioned, they could be easily improved, and we would stay here again, though perhaps not in the same room.
Positive section of review
It was very close to a variety of shops, restaurants, cafes etc. Smart TV was good to watch tv at night, AC was nice to keep the room cool however took a little while to kick in. The maids were very polite.
Negative section of review
The receptionist wasn’t very helpful, the room whilst neat, was still dirty with stains on the walls loose sockets, dirty tiles in the shower, bits of wallpaper peeling away from corners of the walls. The hotel doesn’t have any cutlery so I had to cut my cucumber up with the room key..!
Positive section of review
Location was excellent for easy access to everything in bath. The apartment was clean and tidy and the host was very responsive on email and effectively communicated everything we needed to know.
Positive section of review
Iman was a very responsive host - you can tell she really cares about the comfort of her guests. Location is very central and the flat is very spacious. Id definitely stay again!
Positive section of review
The location was perfect, 10 minutes walk to the metro station. The apartment was clean and the neighbourhood was very calm.
Negative section of review
The front door had a little problem with the code ( it didn’t work every time, no matter we were entering the same code ). There were many steep stairs and carrying suitcases to the fourth floor was a little challenging for us.
Positive section of review
Excellent location close to train stations and eateries.
Negative section of review
We didn’t enjoy having to remind management to clean our room, and when they did, to top up the basic supplies (toilet paper, soap, tea and sugar).
Positive section of review
Very friendly & welcoming
Positive section of review
The bed was fairly comfy
Negative section of review
£28 for breakfast for two people on one morning is absurd. Little choice of cereals, yogurts or fruit. Standard cooked breakfast with no options offered. Also, our room was nothing like the pictures that we received when we booked our stay.
Positive section of review
All great
Positive section of review
Nothing
Negative section of review
Host didn't answer his phone or provide me with any details to access the property... absolutely poor
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