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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Positive section of review
Location is excellent for everything in the area. Rooms were really comfortable. Breakfast was a wide choice and plentiful.
Negative section of review
Nothing, it was all good.
Positive section of review
It is in a very central location, near to the train station if you travel by public transport
Negative section of review
The initial greeting from the member of staff was quite confrontational as I had been issued a new credit card which differed from the one they had on file, even though I had also provided other ID. It took another colleague to intervene to sort it out. The room was extremely small and although it was advertised as a double, it was the smallest double bed I have seen. There was no room to walk around the bed so we had to climb over each other to get in and out of it. There wasn't really anywhere to put your bags. Fortunately we only had one small case as otherwise we wouldn't have had anywhere to put another. There was no wardrobe, just a few hooks on the back of the door so we had to leave most items in the case. The room overlooked glass-fronted offices and without the blinds fully closed the office workers could see into our room. There was a repetitive noticeable rumbling sound late into the evening and early in the morning (which I think is due to the proximity to Victoria train station). The hair dryer in the room didn't work. When we requested a replacement from a cleaning lady, she initially refused to believe it was broken. After eventually then checking for herself, she then went to get a replacement. This is not the hotel room for you if you are travelling with anything more than a toothbrush and are looking for a welcoming restful stay.
Positive section of review
The property is beautiful, a hidden little gem. I will definitely be staying again.
Negative section of review
There was nothing I didn’t like.
Positive section of review
Nice clean and tidy, I was given a larger room than expected.
Negative section of review
Booked in for the evening meal which I feel was not worth the money paid. Not a lot of choice and food very bland.
Positive section of review
Lovely location. Friendly staff, Nice bar area.
Negative section of review
No TV in room
Royal Tunbridge Wells, United Kingdom
Positive section of review
Stopped a few times, always been good
Negative section of review
when functions are on the bar is no way big enough
Positive section of review
Comfortable bed and good shower
Negative section of review
Water all over the bathroom facilities on arrival Kettle and hob not working Torn sheet People banging doors through the night No advance notice of no alcohol on site rule
Castle Douglas, United Kingdom
Positive section of review
Good location Good food
Negative section of review
Room ( in annexe) was a bit cramped
Positive section of review
Breakfast was great
Negative section of review
Ease of travel
Positive section of review
Modern
Negative section of review
Parking is congested and difficult to get in and out. Staff couldn’t authorise our card so literally had to ask to be let in and out every single time which is frustrating especially if you’re staying over the weekend. Location is far from ideal though the hotel is very well appointed and modern as well as the staff being lovely.
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