1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is the second survey I completed, and I told you that I was asked to go to the Pearl Hotel which is a 2 star, as the Saphire was full. The hotel did not at all meet the standard I requested, as the sapphire was a 3 star. I paid for a 3 star and was asked to stay in a 2 star instead!! Can you please check my booking, which was from the 30th March till the 3 April 2024 I am now asking for a full refund
Negative section of review
Be honest with customers
Positive section of review
Very spacious and comfortable, well appointed room. Pleasant, friendly and polite staff. Enjoyed a very good dinner in the bar/restaurant. Would recommend the hotel, and would certainly stay there again.
Positive section of review
The cottage was beautiful and cosy. The facilities were excellent. Set in a very convenient location, close to the train station and bus routes.
Negative section of review
Can't think of anything that I didn't like.
Positive section of review
very friendly and helpful staff, easily accessible location by public transport (tube station next to the hotel), excellent breakfasts
Positive section of review
No meals included but facilities in the room include a microwave, kettle, crockery glasses and cutlery so fine for my needs
Negative section of review
The room I had was quite noisy at times but not in the night
Positive section of review
Convenient location, not the most up-market
Negative section of review
The pillows, very uncomfortable
Positive section of review
Very modern and clean.
Positive section of review
Close to the beach
Negative section of review
Some of the furniture were well old and worn but hotel was very cheap so I would say standard was adequate to its price
Positive section of review
Fabulous hotel
Negative section of review
N/A
Bishops Stortford, United Kingdom
Positive section of review
Nothing
Negative section of review
Everything