1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel workers were hospitable and the hotel was what you would expect for this price. The room had the necessary equipment. there were some problem with using the tv and the air conditioner, but they were not that big of a thing
Negative section of review
The bathroom is really just an extension of the room, the door didn't even close all the way, and the shower is really see through, so there's no privacy in the room at all.
Positive section of review
All colleagues in hotel were all very good. Food at the restaurant was super and great to see the chef come out and talk us through the menu we had. Views from the bedroom were great.
Negative section of review
The decor in the bedrooms could do with an update as a bit tired.
Positive section of review
Staff were nice & the hotel is great, in a good location, clean & had great facilities. Unfortunately I didn't have the time to make the most of them.
Negative section of review
Please make it clearer when booking that you can drive up to the car park entrance & buzz for reception to let you in. I parked elsewhere on double yellows to check in then I found this out. Also, maybe someone to monitor or demonstrate the waffle making machine. I had no idea & felt like an inconvenience
Positive section of review
Food was very good and staff helpful and pleasant including the lovely staff in the leisure pool area.
Negative section of review
liked everything
Royal Tunbridge Wells, United Kingdom
Positive section of review
Everything was good from the location for the excellent staff and the food brilliant recommend it
Negative section of review
Nothing
Positive section of review
Location is excellent- very convenient to 3 tube statins and next to Trafalgar Square.
Negative section of review
The bed was terrible and the springs were horrible, the room size was small. The hotel lifts were located a little back so we had to carry the bags on the steps.
Positive section of review
Stayed here a few times, always friendly and food is brilliant.
Positive section of review
Smooth process, reliable allocation of accomodation.
Negative section of review
Some of the locks failed to work.
Positive section of review
just needed a bed for the night - matched our needs
Positive section of review
Great hotel. Lovely staff.
Negative section of review
Location isn’t perfect although near to city