1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was a good size with a king-sized bed. The bathroom was large and had a large corner bath, which was excellent after our long haul flight. Staff were very friendly and despite us arriving early in the morning from Heathrow, they did all they could to accommodate us by moving our room and allowing us to check in early.
Negative section of review
One tip for the management is to not empty the bar bottles into the skip after 11 at night, it was pretty loud where our room was located.
Positive section of review
The staff were super friendly and welcoming The location was spot on being in the centre close to the AO arena, train station shops and nightlife The hotel itself is fantastic value for money, we felt like we were abroad sat outside in the morning sun The breakfast was perfect with both a hot and and cold buffet
Positive section of review
Quirky and comfortable, plus well sized rooms. The restaurant was too pretty and convenient to walk past - we had breakfast and a couple of lunches there. Great neighbourhood for cafes and shopping, with leafy streets to walk in if you want to avoid the Portobello Road hubbub.
Negative section of review
Some of the restaurant staff are a bit junior and get overwhelmed. Customers should be nice!
Positive section of review
Rooms are small but clean; big flatscreen TV with many channels. Beds are good. Breakfast is ok: very good food at the restaurant and the Sportsbar. Staff is helpful , kind and polite. Great place for plane spotters!
Positive section of review
Bed and pillows were super comfortable; room was quiet and had everything we needed; restaurant food was good value and enjoyable. Would definitely stay again. Bus service to Heathrow across the road was ideal.
Negative section of review
Everything was ideal for us.
Positive section of review
Large apartment with a complete kitchen en basics (pepper, oil, milk...) provided. Good wifi, clean, nice details.... like the shortbread cookies!
Negative section of review
Bed too soft and a bit of a sag
Positive section of review
Excellent location. Historic hotel which was comfortable and interesting. Our room was very nice.
Positive section of review
Dog friendly Friendly staff,
Positive section of review
Room very nice.
Negative section of review
Nothing really, could have done with a hairdryer in.
Positive section of review
Good location
Negative section of review
First impression extremely disappointing. Butts absolutely everywhere. Just needs a good sweep and a spruce up. First impressions are very important