1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location within short walking distance to both Gloucester Road and South Kensington tube stations. Beautiful decor and very clean. Lovely comfortable rooms. Concierge staff are friendly and highly efficient in organising taxi's etc. Highly recommend.
Negative section of review
This was my second stay at this hotel and on both occassions found the reception and breakfast room staff to be rude and unfriendly. Check-in is slow and you get no feedback from staff while they are glued to their computer screens. At breakfast had to ask numerous staff members for cutlery and coffee.
Positive section of review
I received a very warm welcome on arrival. Good size airy room with a comfortable bed. Lovely walk-in shower. Great hospitality tray in room and a sensible size television. Good breakfast. This is my go to hotel when visiting family.
Negative section of review
The stairs are quite steep, however there are handrails on either side of the staircase.
Positive section of review
We absolutely loved this place! The lodge was just what we expected, the location was beautiful and really peaceful, and the hot tub was the absolute icing on the cake! The view of the night sky was definitely the highlight.
Negative section of review
The only small change I would make would be to the bed. We didn’t find it overly comfortable. Maybe even a thick mattress topper would make all the difference. Everything else was spot on.
Positive section of review
The fact that it was new and not tired and delapadated like most of the places in Paignton .
Negative section of review
The menu for the evening in the restaurant/cafe.
Positive section of review
Such a cute place with nice and hearty breakfats, friendly and helpful staff. Thank you!
Positive section of review
Excellent location. The hotel and the staff were amazing!!!
Positive section of review
Rooms were fab although a little small for the price paid.
Negative section of review
One of the staff on the front desk was incredibly rude, I didn’t get her name. She was sarcastic and very unhelpful. The other two members of staff behind the front desk were more than helpful and pleasant.
Positive section of review
Great facilities, good location, quiet inside.
Negative section of review
Stairs to bed/mezzanine a bit scary but manageable. Info pack referred to was not in room
Positive section of review
Location and cleanliness
Negative section of review
Nothing!
Positive section of review
It was somewhat cheap.
Negative section of review
There was a sign on the door with a number to call, I rang for ages with no answer, eventually some bloke let me into the building. I eventually got through and picked up the key from behind a bar down the road. The room was dated but this was to be expected, however what wasn’t expected was the room stank of stale cigarettes, the towel was grotty (thankfully I brought my own). The walls were also paper thin and I could hear everything from the room next to mine.