1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was very pleasantly surprised by the hotel! It was clean, comfortable, and quiet, and I was able to get a very nice piece of carrot cake from the bar area downstairs at 11pm. I would absolutely stay there again.
Negative section of review
The "reception" area is a laptop on what is essentially a bookcase, and this was quite confusing when I arrived and couldn't see any members of staff as they were busy elsewhere.
Positive section of review
Friendly staff on check in / check out. Parking was about 10 mins walk away. It was a citipark and discounted by the hotel so £8 for 24 hours which was good.
Negative section of review
The room was draughty and cold. The bathroom tiled floor was also freezing. We had to put towels down to walk on it. It was also overdue a refurb. We did let them know on check out about the room temp and staff were apologetic.
Positive section of review
The spa facilities were nice, the staff were friendly and the location was good although the walks near the hotel were flooded.
Negative section of review
We paid extra for a lake view room which was advertised as a front-facing full view of the lake. Instead, we were given a room at the side of the hotel which just had views of a small section of the lake in between us and rooms on the other side, so people opposite could see into our room. We were put on the ground floor which has a deck joining all the rooms so people were walking past looking into our window. They make you book a time slot for breakfast which is inconvenient but I thought it would at least mean we got fresh food. However, when we arrived at the start of our slot the trays were almost empty and the food was cold. We were not provided robes or slippers meaning to get to the Spa we had to walk through the open reception and bar in our towels.
Positive section of review
Great old pub with lots of character. Great staff, excellent breakfast and comfy room
Positive section of review
Nice little room for the money perfect location and comfy bed
Negative section of review
I booked for 2 days I would have liked a little more tea coffee and sugar, that is all.
Positive section of review
Location was excellent. Good breakfast and very clean.
Negative section of review
Room too hot. Not enough water.
Positive section of review
Cleanliness, Staff were great. Great value for money
Positive section of review
Good breakfast, spacious room,
Negative section of review
For some reason they changed our breakfast table, no explanation. Also minimal interaction with host
Positive section of review
Friendly staff, good food
Negative section of review
Some rooms need updating
Positive section of review
All very nice and clean
Negative section of review
Coffee and biscuits were very limited