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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is an architecturally interesting place and has seen various uses in its past. It's got a lot of features - Victorian (I think) glazed tiles and an ancient lift with a double set of doors.... which soon went out of service owing to a fault. Staff kindly offered to help with my case etc but with hotels like this, and it is a subjective thing, this is not really my style - I prefer things to work... The hotel also has my 'pet hates' - lots of cushions and pillows, which in my experience tend to end up on the floor, and my particular 'pet hate': over-priced snacks - £1 for a small teacake - no thanks! The hotel was an easy walk from the station. Although nothing very terrible happened, I would not want to say here again.
Negative section of review
Front entrance had steps - later I discovered that there was a back entrance suitable for those who couldn't manage steps. [I had a ski-ing injury, so was having mobility issues.] The existence of the back entrance could have been made clear. The lift breaking down was a blow - they told me that someone from Holland (sic) had been summoned to fix it, although it was working the next day. A staff member offered to help me with my case, which was kind. There appeared to be no food available - the bar was completely empty...
Positive section of review
Beautiful building, excellent location, gardens were tranquil and the perfect spot for a relaxing stroll, the restaurant and food was excellent, and all the staff were wonderful and extremely helpful.
Negative section of review
Unfortunately we could hear the tv of the room next to us which kept us awake until the early hours of the morning. The mattress in our room was also very soft which makes it tricky as a couple not to roll into each other throughout h the night. For the price of the room I would have expected a better quality mattress and thicker walls.
Positive section of review
Central location, easy walk to the promenade , centre and the parks of Cheltenham. Beds very comfy and staff very friendly. There is a bar in the foyer which served nice drinks in the evening.
Negative section of review
Nothing really
Positive section of review
The room is great: confortable bed, very well equiped, reasonable distance from London, good access from/to public transports. Quiet, roomy and clean.
Negative section of review
The window shatters were not enough to keep the room dark, so after 5 AM it was not easy to sleep. If you have a sleep mask or sunlight doesn't affect your sleeping, than it is perfect.
Positive section of review
The location of the hotel to the theatre was great. Breakfast was nice. Bed was comfy.
Negative section of review
The decor in the bathroom was extremely tired and in serious need of updating. The shower curtain was a trip hazard, as it was too long and lay on the bottom of the bath. Which I stumbled on and fell. The room was also a little dirty in places and the iron and kettle were not as clean as they should have been.
Positive section of review
Excellent location. All tables in dining room had great views over the River Tyne.
Positive section of review
Room was very comfortable - the food is very good - staff very helpful
Negative section of review
Food - when food advertised at 6.30 to 9.30pm then it should not close until this time (e'g')
Positive section of review
Great breakfast. Brilliant location
Positive section of review
Very clean and lovely location.
Negative section of review
The beds were a little uncomfortable and very creaky in the room overlooking the road.
Positive section of review
nothing
Negative section of review
the shower had black marks on the sealing
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