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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Perfectly situated less than five minutes from Hammersmith tube station, with plenty restaurants and coffee shops around. Very friendly and helpful staff, free luggage storage after checkout. Goodie for a traveller from Germany: USB and German standard power sockets in the wall, didn't need an adapter.
Negative section of review
Room was extremely small, no desk to work on a laptop and hardly any room to place the luggage. Steep and narrow stairway.
Positive section of review
The property was well presented and the facilities inviting. The room was very clean and the walk-in shower was one of the best we have experienced for hotels. The staff were very welcoming and friendly and nothing was too much trouble. Would definitely stay again.
Negative section of review
Nothing to dislike.
Positive section of review
Love the convenience to Terminal 5 via the pod. Parking on-site good value. Staff always super helpful and friendly. Very clean. Handy self-serve kiosk for little extras or things you may have forgotten.
Negative section of review
Needs a refurb - but I see work being done.
Positive section of review
Great breakfast and great location. The staff were super lovely and upgraded us when they discovered we were staying there en route to our wedding venue 😊
Negative section of review
Honestly nothing.
Positive section of review
Room, grounds, facilities all very good. Excellent breakfast included. Good pool and changing faciilities. .
Negative section of review
Bland and unimaginative dinner menu. No fridge or bottled water in room.
Positive section of review
Room was ok, but a bit of noise from the streets. Breakfast was a bit poor, it could be better.
Negative section of review
location
Positive section of review
Location was ideal for everything.
Negative section of review
Room was small
Positive section of review
Breakfast brilliant and huge!
Negative section of review
Only thing was windows needed cleaning in whole hotel, but they were old and probably awkward to clean.
Positive section of review
Staff were very friendly
Negative section of review
The place is in need of renovation visible wear and tear e.g. carpet on stairs completely worn. The mattress was so worn there was a dip in it. Room facilities are not great. A toilet in the shower is inventive but not great.
Positive section of review
Location was amazing
Negative section of review
Entrance had big pot holes and parking was very muddy