1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really liked the location and the staff were very friendly and accommodating. Breakfast excellent for us as vegetarians.
Negative section of review
Nothing.
Positive section of review
Excellent location within walking distance of the Waterfront and the centre of Liverpool. Parking under the hotel.
Positive section of review
Fantastic location, almost within the wildlife reserve, spacious and well-appointed accommodation.
Negative section of review
We had extreme difficulties to contact the owners to tell us the access code to the key locker. This was a last-minute booking for the same day, but the owners themselves were unavailable until 6:30, well after the earliest check-in time of 4pm. The only phone number available from either Booking.com or their own web site, a mobile number, went to answer phone with the message, more or less, not to leave a message! We hung around at home for an extra hour, but eventually, it only being a 40-min drive, we chanced it and found a friendly permanently resident neighbour who helped us contact the cleaner whom we could convince to divulge the access code. Otherwise, we might have had to return home. The cooker hood did not work, neither fan nor lights. We sent a text at 5pm on our first full day, and got an answer next morning that the "the housekeeper will check today". A housekeeper never showed up before the end of our stay, two days later.
Positive section of review
The management and staff are so hospitable snd friendly, rooms are big, comfy beds and very clean.
Negative section of review
No complaints 10/10
Positive section of review
amazing welcome view from the room was stunning food great staff courteous and kind
Negative section of review
nothing
Positive section of review
Beautiful house and location. Very nice and helpful hosts. Lovely room.
Negative section of review
Nothing. I was happy.
Positive section of review
The staff at reception were so friendly and very helpful
Negative section of review
The bar staff were rude and bar shut at 10:45 on a Saturday night wouldn’t give residents a drink considering we paid £900 in the restaurant wasn’t impressed
Positive section of review
Friendly welcome lovely breakfast parking on site
Positive section of review
Good location close to the town center
Negative section of review
Uncomfortable / broken mattress on the bed.
Positive section of review
Balcony and view
Negative section of review
Noise from the downstairs kitchen all night until you closed doors banging I assume from the chef moving around?