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2
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3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was ideal for us being central to our holiday plan. We enjoyed breakfast & dinner at the hotel throughout our 4 night stay. Breakfast was good as were dinners. Bar menu was more varied in the bar than the dining restaurant but it was possible to select from both menus. Overall quality was good. We were made to feel welcome by all the staff.
Negative section of review
Being a castle, there were a lot more stairs than anticipated & no lift which was not ideal for us whose room was on the top floor. Staff shortage & an eco policy was blamed for not servicing the room daily as we would have expected, though we were able to request this or towel exchange & top up as required.
Positive section of review
We had a very nice spacious room. Good recommendations for eating out for evening meals.
Positive section of review
Didn't like anything about it very poor and very disappointed about the room
Negative section of review
Did not like room or bathroom very small and not even a bedside locker
Positive section of review
Location of the hotel is excellent for all local amenities and bus routes.
Negative section of review
Cleanliness in general was poor. Particularly in the bathroom where there was lots of black mould around the shower tray and shower enclosure doors. The shower tray had previously been cracked and a poor repair had been carried out. On the first morning the shower soap container was empty, I left it on the rack for the maid to see and change it, she must have entered the shower room to change the towels but did not change the soap dispenser and neither did she clean the shower room. The carpet in the room had not been vacuumed prior to our arrival and was not vacuumed during our stay. The food at breakfast was at best warm but never hot and not at all appetising. It seems that the timetable for fresh food is governed by the schedules of the coach parties that use the premises.
Positive section of review
The staff were pleasant and obliging. Breakfast was very nice.
Negative section of review
I appreciate that the hotel is very old but the floorboards were super creaky in our room (room 9) which made us uncomfortable when we had to get up and move around during the night. It was impossible to turn the hot tap in the sink in the bathroom completely off so left it to gently trickle rather than hear an annoying drip. The window was screwed shut so no air flow in there apart from a small extractor fan in the high ceiling that wasn’t very effective. Not that we spent much time in the room, but the view was of the back of the building and overlooked a flat roof full of what looked like broken tiles. Not at all pleasant. There was a staff meeting point under an umbrella directly below our bedroom window, which we had open as it was warm and the room a little stuffy, and we could hear everything that was being said.
Positive section of review
Friendly warm welcome. Bed comfy. Handy for Dumfries centre.
Negative section of review
No dedicated Parking but parking allowed on side street with permit supplied by Robertson.
Newcastle upon Tyne, United Kingdom
Positive section of review
Easy to get to and staff were very friendly and helpful
Negative section of review
The first room I was in had a leak under the tiles so I was moved and put in a smaller room without the facilities I requested so I didn’t enjoy my stay as much as I was downgraded through no fault of my own and paid for the bigger room
Positive section of review
Location. Two bathrooms. Flexible check in. Clean.
Positive section of review
The Breakfast was excellent and location perfect
Negative section of review
Kettle in room didn't work, the beds were uncomfortable and the tv remote was hit and miss
Positive section of review
Great location and easy access to underground
Negative section of review
Bathroom had no blinds/curtains and with only frosted glass and faced directly onto an office block with very little privacy, there was no interleaving door between the bathroom and bedroom, and in summer the light simply streamed.