1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We received a lovely, warm welcome and were made to feel part of the :family". The food was outstanding. Breakfast was excellent and dinner menu for choice was varied and appealing. Service always attentive and friendly. Very comfortable rooms with everything to hand. The Royal Oak had a lovely warm atmosphere. Excellent location for touring and for seeing National Trust properties. Also, close to many attractive locations and the sea.
Negative section of review
Water in basin took time to come through hot.
Positive section of review
We arrived early & there were no rooms ready but after we joined their Accor club we were upgraded to a room with a kitchenette. The young gentleman at reception was so helpful. We were very grateful to get into a room early on a rainy morning. A beautiful hotel in every way! The smart tv was exceptional.
Negative section of review
Another chair in the room would have been great.
Positive section of review
Sanjay made checkin smooth and seamless made me feel really at home. Honestly what above and beyond when he didn’t have to 10/10 fid the attention to detail he put into his job
Positive section of review
Very quiet and the room was basic but very comfortable and the staff member I met was so pleasant.
Negative section of review
It’s not that I didn’t like it but I did drive past it twice as there is no clear signage. A simple sign saying “for accommodation reception please go to restaurant across the road “ it would have saved me some time and an argument with my sat nav! 😁
Positive section of review
Location was ideal close to most conveniences and not too far from the train station!
Negative section of review
There was no place for 2 people to eat as there was only a single chair for the desk.
Positive section of review
Very clean. Comfy. Location was excellent.
Negative section of review
Wardrobes were full of bedding.
Positive section of review
Everything is almost new and great.
Negative section of review
There was no security locker in the apartment. Security deposit of 300 to deducted twice but return of the deposit takes alot of time. Atleast for me as I have a Saudi credit card.
Positive section of review
The room and bathroom were fine
Negative section of review
The corridors were pitch black when trying to find tge room
Positive section of review
Many little extas
Negative section of review
Pillows
Positive section of review
Not a great lot.
Negative section of review
Where do I start? Before we went I booked online on booking.com because we were right outside the hotel and seen there was a parking space so for £30 how could it go wrong? We arrived and the guy tried to give us someone else’s booking, then wanted £20 cash for a remote and keys, told him we’d be down in 10 mins with the cash & within 5 he was at the door begging for the money, we had £15 cash and gave him it, he went on to say that we hadn’t paid, I had proof thro booking.com and my bank we were forced to pay another £30.38 or were being told to leave, I rang booking.com and this crew are saying we weren’t charged twice, I had receipts within an hour apart and for the exact same amount. When I said I had proof the hotel rang me within one hour and refunded me. Place is filthy absolutely manky, wouldn’t stay here even for the price.