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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely hotel. An excellent location right in the town centre so really convenient for tourists and can walk everywhere. Emma at reception went above and beyond to make sure our stay was as good as possible. Lifts went up to all floors which was great with luggage. Rooms looked newly renovated and a high standard.
Negative section of review
I haven’t got any negatives to add.
Positive section of review
Attractively located hotel with comfortable accommodation. Off the road, set in its own grounds and a little distant from the town so nice and quiet. Good parking and exceptional thermal spa fed and very large outdoor pool. Lovely views around.
Negative section of review
Hotel was fine. Matlock Bath is very touristy but is in an unusual and exceptional location with good access to places of interest around
Positive section of review
The staff were lovely and couldn't have been more helpful. The hotel is beautiful and I love that it has been kept in the traditional style. Breakfast was pretty good (apart from the sausage). The surroundings are stunning.
Negative section of review
The room desperately needed decorating. The bathroom was tiny—rip out the bath and put in a shower, which would allow the owners to move the sink into the bathroom. The bed was awful—buy a firmer mattress. Also, get locally sourced sausages—game changer!
Positive section of review
Actually in the airpirt. No need to get transport to and from airport to hotel. Very well s8gnpisted. Good choice of eateries on site.
Negative section of review
Loved everything
Positive section of review
Location: The hotel is older but beautiful and very clean. Would definitely go back.
Negative section of review
Parking was very limited, but we were lucky both days we stayed.
Positive section of review
Breakfast was very nice. The staff were all very helpful and always with a smile.
Negative section of review
For a single guy passing through Bristol this place done exactly what I needed for a couple o few days, hot shower, comfy bed, tasty breakfast and cheery staff. What didn't I like?, hmmm 🤔
Brighton & Hove, United Kingdom
Positive section of review
Nice room (upgrade) - professional and courteous staff. Lovely breakfast
Negative section of review
Would have liked to check in before 3.0ppm
Positive section of review
On Saturday we met a lovely lady in the bar serving drinks and dinner
Negative section of review
On Sunday we met some people who were not so friendly and made our trip a bitter end
Positive section of review
Location great, convenient to York city and to trains. Great views.
Negative section of review
A couple of small things that detracted from a great experience. Extra 15 quid for a late check out was a bit petty. And somewhat unhelpful attitude from staff to access to the rooftop area when it was busy. Would have expected it to be more accommodating to residents.
Positive section of review
Near park and zoo free parking and excellent housekeeping.
Negative section of review
Some furnishings a little tired.