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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We booked this last minute and were really pleased. We had a lovely ground floor room. I’m a stickler for cleaning less and was so happy that the room was immaculately clean with clean bedding and fluffy towels. Toiletries were included and were really nice. A very clean bathroom with a lovely waterfall shower and a good supply of teas and coffees. Small things, like a plug socket opposite the mirror for straighteners. It came equipped with an iron, ironing board, hairdryer and kettle. The week before, we paid treble the price for a room elsewhere and it wasn’t as clean as this my place.
Negative section of review
The room was a bit dark and the hallway smelt odd.
Positive section of review
This was my 2nd time of staying here .Arriving 2hrs early i was greeted warmly and no problem booking in early.A cup of tea arrived in a few minutes and after a chat with John & Mei i went to my room.Key to secure parking given to me if i was unable to park outside of Brooklands.as i am an early riser Mei cooked my breakfast earlier than the other guests and it hot and enjoyable.I will be staying again in October as i visit family.If you want somewhere quite friendly and helpful try it
Positive section of review
Amazing location!! Perfect spot for a quiet getaway. Only a couple of mins walk away from the stunning shores of loch lomond. Accommodation was very comfortable and clean. Would highly recommended staying here.
Positive section of review
The staff were super friendly and very helpful. Location is excellent. We had an evening meal and breakfast both of which were exceptional.
Negative section of review
Nothing.
Positive section of review
The location and balcony are absolutely stunning. Going back next month for a non work related trip. The staff were all very friendly.
Negative section of review
The room could of been a little cleaner in places. The window frames were a little bit mouldy in a couple of places The plug area in the shower could do with some bleech. The tv a little small but apart from that all was amazing.
Positive section of review
The owner and his staff were so friendly and helpful during our stay. The room and facilities were excellent. We will be returning.
Negative section of review
Can't think of anything at all.
Newbiggin-by-the-Sea, United Kingdom
Positive section of review
Lovely property. Staff are exceptional ensuring all needs are met throughout the stay
Positive section of review
Great location; access 23 hours; pleasant front of house staff
Negative section of review
Was disturbed at 1am on second night by delivery man from laundry throwing bed linen on ground in basement right next to my room, causing the wall and door to shake and rattle and waking me up; when I came out to speak to the man about the noise/disturbance, he did not even apologise and just said ‘I’m working!’ -at 1am? Right next to a paying guest’s bedroom?! The noise continued for a good fifteen minutes. The flooring in the basement single room (Room 6) is too slippery and is unsafe. On the last morning, I slipped and fell backwards as I came down the steps from the bathroom into the bedroom and hit the back of my head against the steps, cutting it and causing considerable bleeding. I managed to stem the bleeding with a towel and told front of house that morning - as I checked out - about the accident to apologise for any blood stains in the room/on the bedding. As it turns out, I was only mildly concussed and the cut has now started to heal. However, the young man on front of house expressed no concern about my accident or asked if I needed to go to hospital/ be checked over, etc. This room needs much safer flooring or other guests will have similar accidents.
Positive section of review
It is very well presented, good quality everywhere.
Positive section of review
Excellent stay for 2 nights
Negative section of review
Lift failed, but exercise climbing stairs did no harm