1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was delicious. There were enough choices and everything was fresh. The butter looked and tasted like it had been freshly churned! Wish I could have bought some. There were a number of places to eat only a 15mins walk away. We loved being immersed in the atmosphere of such an old town, where little, if anything, had changed.
Negative section of review
The stairs made our stay that much more difficult lugging heavy suitcases up narrow stairs.
Positive section of review
I was led to believe that a concurrent reservatiin at an lse accomodation was refundable, when it wasnt. Even though i asked for a refund within minutes after reserving, the staff refused.
Negative section of review
Avarice, greed and total lack of customer orientation
Positive section of review
The room was large as nd spacious, very clean and everything was in working order. It wase recently renovated and still had a new smell. The water station and the bottles is a great idea.
Positive section of review
The grounds of the hotel were lovely, with a nice courtyard, great cocktails, and nice food. The staff were very friendly and more than accommodating.
Negative section of review
Unfortunately, the beds were very uncomfortable. We had two single beds pushed together, and both slept terribly on them. We were also disappointed to be told the bar would close at 1am that evening after the boxing. We returned to the hotel to the bar staff, deciding to close the bar at midnight as usual. The reason was that the boxing wasn't on late. However, lots of guests were annoyed about this after heading back for a 1am bar closing. It's also very disappointing to see that we were charged double the usual rate for the night we stayed, just because there was a big event on nearby. To pay over £410 per night per couple, for a standard hotel is very expensive, and we wished we booked elsewhere at a more reasonable rate.
Positive section of review
The member of staff that greeted us not sure if she was the guest services manager but she was so nice and helpful.
Positive section of review
The location and the fabulous view over the Thames. The people was very easy to communicate with.
Positive section of review
Convenient location. Clean room. Lovely bar downstairs
Negative section of review
Property had been modernised downstairs but rooms still felt dated. Especially the bathrooms
Positive section of review
Breakfast good and quick service with a smile
Negative section of review
Twin room beds pushed up together.
Positive section of review
How spacious the apartment was, a comfy bed.
Negative section of review
No remote provided, despite telling the staff both verbally and through the bot.
Positive section of review
Really friendly owners
Negative section of review
No towels left in our room