1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff are grounded, hospitable and genuine. The room is luxury, with a spa feel with-in the bathroom. Low mood lighting in the free standing bath. A huge rainfall-like shower that isn’t even featured in the pictures. Must try.
Negative section of review
Facilities, staff & cleanliness.
Positive section of review
Bed very comfy, loved the outside space for the dog. Large room, so plenty of room to move about. Staff fab, very friendly
Negative section of review
Whole hotel is in need of a re ferb. Holes around the bath and in the tiles. Carpets stained everywhere. Bathroom was not the cleanest.... Had to ask for extra towel. Alarm clock not working.
Southend-on-Sea, United Kingdom
Positive section of review
Style of decor - very sweet. Ease of communication with owners. Plenty of basic supplies left for use. Home from home.
Negative section of review
Great to have parking but was a very tight space. Not enough cutlery. Took a while to get TV to work.
Sarre, United Kingdom
Positive section of review
Superb, clean, welcoming, fabulous breakfast, great host
Negative section of review
Nothing
Positive section of review
Didn't have breakfast. The bed was comfortable
Negative section of review
The gentlemen in the evening was very helpful but the young lady working during the day was not. The room was dirty and i have attached pictures. I specifically asked for a ground floor room, and it was confirmed but when checking in this was not the case and i would NOT have stayed here if i knew this!! I know someone overstayed an extra night but they could have moved them to another room as i did have confirmation that a Ground floor room was booked. The sink tap was really old and stained, the bath towel had stains on it, chips were all over the walls, the coffee machine was dirty therefore i didn't use it. Stains on the chair, hair on the wall etc etc
Positive section of review
Great staff great location for us and great value
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
Excellent location. Very clean and tidy.
Negative section of review
No air con in rooms so was very warm
Positive section of review
Staff always very welcoming
Negative section of review
TV was broken and had a think white line down the middle, I didn't tell the staff as it was 1am when I turned the TV on, was disappointed there was only pizza on the menu as they hadn't had there food delivery but the 2 members on staff sorted the issue out
Positive section of review
The food was rubbish
Negative section of review
The club
Positive section of review
Very central
Negative section of review
Large and the room was too far off. Two of the lifts did not work during two days of our stay.