1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked the proximity to Gatwick airport and Horley train station. Easy access to public transport. The staff were very helpful. I had a wonderful cooked breakfast that I really enjoyed. It was the first time anyone actually made my eggs exactly how I like them. Bless the chef ❤️. The environment was clean. Room and bathroom were clean, but could be better. Overall, it was a good stay
Negative section of review
Nothing really. I loved it. Just a recommendation though. I think a bottle of water in the rooms will be a brilliant idea, especially because of guests who may arrive late like myself. I had to walk to town to get a bottle of water, even though I was really tired, because I do not drink water directly from the tap unless it’s filtered.
Positive section of review
Amazing hotel in the middle of Grasmere. Quiet, relaxing, peaceful. Wonderful staff, exceptional service. We will definitely be back for another visit.
Positive section of review
The whole experience was very good and quite professional. The breakfast food quality was very good. The location was excellent for my needs.
Negative section of review
The breakfast room, nearest the buffet is very busy and cramped. Please have breakfast there and see for yourself. Also a staff member dropped the utensil for picking up hash browns on the floor and just put it back. Reception rang me during a busy time to check we were arriving, after I had booked and paid for the room (Sally). Also initially the reception thought I still had to pay for the room. The room was adjoining and we could hear other guests talking very early in the morning after we had finished work during the early hours.
Positive section of review
Lovey guy at the front desk I really can’t remember his name I’m sure it began with ‘A’ so hopeful so friendly 5* all round
Negative section of review
Nothing
Positive section of review
The room was lovely, clean and spacious. The breakfast was brilliant, plenty to choose from and lots of healthy options.
Negative section of review
Only a small negative - The chocolate fondant my husband selected for desert was hard and over cooked and not runny in the middle as expected. Other than that the meal was lovely.
Derry Londonderry, United Kingdom
Positive section of review
Location good but table arrangement and pillars when busy was a little bit of a problem.
Positive section of review
Good transport links. Great breakfast offering. Good tv
Negative section of review
Mattress a bit roll together, and little support at the sides. My wife fell out of bed reaching for her phone at 5.30am. No damage to report thankfully.
Positive section of review
Great breakfast. They do a gluten free one too
Positive section of review
nice big rooms , nice leisure facilities
Negative section of review
bad location, staff in restaurant were poor and disorganised, food was terrible
Stansted Mountfitchet, United Kingdom
Positive section of review
Good location
Negative section of review
No water in room