1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We went for Taylor Swift and they had decorated the reception area and were playing the music. All the staff were so lovely, we want to come back for a weekend in Edinburgh and will definitely be staying here again!
Newcastle upon Tyne, United Kingdom
Positive section of review
Very good location - opposite Newcastle station, so a good base for getting around. Still fairly quiet despite this and clean room. Helpful staff at reception, though only stayed the one night so nothing to request.
Negative section of review
Refundable deposit may be off putting for some guests, but no major complaints about the hotel. Some of the corridors have lots of mini-staircases (old building perhaps). Not an issue for me, but something other guests may want to consider.
Positive section of review
We enjoyed our stay in a lovely room with exceptional views in a wonderful location. Food was delicious and the hotel has a pleasant ambiance.
Negative section of review
It was a windy, rainy night and our sleep was very disturbed by a random knocking on the roof above our heads! We couldn’t work out what was causing it, but in the morning we saw it was probably caused by a branch from an elder tree growing at the rear of the room ( we advised the staff who assured us it would be dealt with).
Positive section of review
Excellent breakfast with a wonderful (and entertaining), host. We've booked a return visit.
Negative section of review
Nothing
Positive section of review
Great location , restaurant on site with home cooked & good value food
Negative section of review
Room could have done with a refresh & bathroom modernised
Positive section of review
Excellent location. Convenient to all tourist spots and local amenities.
Negative section of review
Parking not available due to renovations.
Positive section of review
Location and views, comfortable bed and spacious room
Negative section of review
Bathroom door didn’t close properly or lock
Positive section of review
Breakfast was excellent and staff very friendly.
Negative section of review
I was given a very basic room on arrival with no bath and the one I got when I asked to change was a one level upgrade but in reality a superb room and a 5 level upgrade.
Positive section of review
En route from larne to the causeway
Negative section of review
We did n't realise it was just a room with nobody there It lacked a kitchen
Positive section of review
Loved all of it.
Negative section of review
Would have liked clean cups every day and more milk and teabags .,plus bathroom cleaned daily,