1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly and helpful reception. I had room 302 sgl. Fine. Comfy bed, coffee and hot chocolate,biscuits and mineral water all supplied. Even said I could take cup down into bar area for free refills. Ensuite decor and shower to high standard. Will be coming back here.
Negative section of review
Nothing to dislike.
Positive section of review
Lots of space, facilities and peace. The showers worked well, the beds were comfortable and the flat was well equipped. Lots of storage. A good collection of DVDs and books
Negative section of review
The house had a damp smell. The shower heads needed cleaning or replacing.
Positive section of review
For the price was great, but when I moved the bed by accident there was rosé petals under the bed so clearly hadn’t been properly cleaned. Other than that, can’t fault
Positive section of review
The breakfast was lovely. The staff were very friendly & did an excellent service..The guy at the reception was very helpful.
Negative section of review
Loved everything.
Positive section of review
For the amount we paid we felt that the room wasn't up to usual standard. Tired looking.
Positive section of review
Delightful quirky little cottage and garden in a lovely location.
Negative section of review
Nothing all good.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Character property, pretty grounds.
Negative section of review
Duvet was winter weight, much too hot in June so did not sleep well even with window open. Mattress needs changing - sloping down to each side.
Positive section of review
Good location and spacious.
Negative section of review
Man hole cover loose outside the front which made a huge banging noise as cars went over it.
Positive section of review
Nothing!
Negative section of review
AVOID AT ALL COSTS! Firstly this is not a legitimate Air BnB! Myself and my Mum recently stayed and to our horror, upon receiving the check in instructions on the day of arrival, we were told not to mention that the flat is used as an Air BnB but to lie and say we were a resident and have left our key fob in the flat! We felt so uncomfortable that we were forced to lie and put us on edge for the trip. Secondly, when we arrived at the flat it was disgusting! Despite it being half an hour after the stated check in time, the cleaner hadn't been. The bed sheets were dirty, rubbish all over the sides, dirty towels on the floor and little black hairs everywhere! We then spent the next 15 minutes trying to get hold of the contacts. When we finally spoke to Hannah, she told us to go get a coffee and she'd send a cleaner around. I politely requested she held off a short while as we need to get changed before our table reservation. We felt uncomfortable in the flat and didn't want to use the facilities dirty, so we were unable to shower, freshen up and relax with a glass of wine as we'd planned before our table reservation. Instead we got changed in the living room, repacked our bags into the corner and left. Upon reflection, I felt like our first evening had been ruined. I text and asked for some compensation but was met with a response that it was our fault the flat was cleaned late as we'd requested them to come do it slightly later to get changed, they also stated that due to this they had to clean it themselves. I'm unsure how they feel the fault can be shifted to us, as the property should of been cleaned before our stated check-in time of 3pm! Thirdly, unless you like to be bribed, do not stay here! On our second day I received a text from Rich saying they'd offer a 20% refund once they'd received the money from booking.com after we checked out.
Positive section of review
Verygood