1
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2
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3
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Stratford-upon-Avon, United Kingdom
Positive section of review
Reception staff were very pleasant and we were made to feel welcome. Room was spacious, clean and comfy and the air conditioning most welcome for a hot weekend. Excellent toiletries and tea/coffee facility with mini fridge to keep drinks and milk cool.
Negative section of review
What let us down was the Champagne terrace. We ordered drinks including a bottle of champagne. This came in an ice bucket with no ice just water and no napkin to catch the drips. The glass was also cheap and nasty! We asked to pay cash - yes that was fine but they don’t give change and also add 10% surcharge to every drink - which soon adds up! Virtually no service whatsoever outside and many guests had to go the bar to get a drink. Clearly very understaffed but basic customer service training needs readdressing.
Positive section of review
Great location for our one night stopover not far from Penrith, about a 10 minutes drive from the M6. Country pub on a village green. Friendly staff and excellent food.
Negative section of review
Liked everything. Would only comment that the bathroom in the twin room (Herdwick) is tiny which might be an issue for anyone with mobility issues.
Positive section of review
We were in the area for a wedding and wish we had booked to stay longer. Will definitely be going back with our 10!year old daughter
Positive section of review
Accommodation was lovely beds Comfortable, restaurant served good food. Clean and modern and in a lovely quiet rural location.
Positive section of review
Excellent short stay. Very friendly and accommodating. Excellent breakfast!
Positive section of review
Everything we stayed in a market room and the views from priceless.
Negative section of review
I think the only thing to improve was maybe to have a long mirror somewhere in the room maybe in the wardrobe door or something. But everything else was truly spectacular. Thank you for a wonderful stay.
Positive section of review
I loved the old style building it was quirky and beautiful
Negative section of review
I loved everything
Positive section of review
One of the best stays I've had!
Negative section of review
Nothing! Everything has been great!
Positive section of review
The suite had nice facilities
Negative section of review
The fire alarm kept going off, the lifts were out of action most of the evening and the air con in the suite would not turn down lower than 19 degrees and it was painfully hot all might and when I mentioned the problem the next day I was under whelmed by the response
Positive section of review
Great location
Negative section of review
The rooms were a bit small especially the bathroom