1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was very pleasant, the staff amazing. They were very helpful with a personal issue and accommodated me, superb communication. The hotel clean and tidy, the room very spacious and clean, the hotel in a great location in a lovely little town. The breakfast very nice and pleasant, the entertainment room very good, great entertainment with a karaoke, the locals were enjoying themselves and in great spirits. The car park excellent and secure. A thoroughly enjoyable experience.
Negative section of review
Nothing. It was excellent.
Positive section of review
The house is absolutely beautiful, way bigger than it looks from the outside and decorated perfectly to our taste. Exceptionally clean and had pretty much all facilities we required. This is one of the best located houses you could want. It was within short driving distance of everything we had planned.
Negative section of review
The only drawback we had was that the grass had not been cut for some time and was somewhat overgrown. Not ridiculously long, but long enough that because it was wet it was completely unusable for the kids to play on which they were disappointed about.
Positive section of review
Dave is bril, I don't know how he knew I have brown toast for breakfast. He interacted with me as if he has known me for years. He made me feel at easy from work stress. The breakfast was massive and made perfectly well as I like it.
Negative section of review
Nothing
Positive section of review
Absolutely everything : the B and B was spotless, the breakfast excellent and offered a very good choice and the hosts were very kind. We would go back with no hesitation.
Positive section of review
Fantastic apartment, super clean. Brilliant location for Monsal Trail, cafe, bike hire. Amazing pizzas. Definitely booking again!
Positive section of review
Booked here thinking breakfast was a full English instead it was weetabix and toast with a side of pastry
Negative section of review
No meet n great and not clear on breakfast
Positive section of review
The staff were friendly and professional. The room was clean and tidy when we arrived.
Negative section of review
The furniture was old and partly broken (one leg of the bed was barely hanging on, the headboard of the bed fell off (it wasn't fixed to the bed but to the wall) so for safety reasons, after putting it back, we slept with our heads on the foot end of the bed, just in case it came down again in the night. The extractor fan in the bathroom was not working but one had to close the bathroom door whilst showering to avoid the steam setting off the smoke alarm. There was no servicing of the rooms, no fresh towels or change of cups and even the rubbish bag I left outside the door remained uncollected so I took it to the reception myself. As there were no cleaning utensils in the room, the bathroom sink became unsightly as we were unable to clean it ourselves. Not the service you'd expect in a hotel. The FREE Wifi WAS NOT WORKING except in the lobby, the daily 'premium' rate was £7 - very disappointing!
Positive section of review
Comments and communication box.not too far to city centre Enjoyed thermea baths
Negative section of review
Lots of noise from flat above
Upper Elkstone, United Kingdom
Positive section of review
Location Cleanliness Helpfulness and friendliness of owner
Positive section of review
The view on location