Booking.com reviews - Verified hotel reviews from real guests

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How does it work?

1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

Mövenpick Hotel Jumeirah Beach
- “Friendly and professional staff. Any requested help comes really fast. Special thanks to Kawsar who cleaned our room on the 13th floor.”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Golden Tulip Porto Vitória
- “Excelent Breakfast, very good.”
Canada

Canadas Best Value Inn & Suites-Castlegar
- “The staff were great. Very helpful.”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Salvatore's Island House
- “We loved everything about staying at Salvatore’s house. Eleni was the most friendly and accommodating host we’ve met on this 3 month holiday. Location was absolutely perfect in the steps of little Venice and in the heart where restaurants and shops were. Amazing place.”
Indonesia

Kelingking Mesari Villa and Spa
- “We really had a beautiful and peaceful stay in this villa. It is just 5minutes walk from Kelingking beach point of view. It was perfect because we can watch the sunset everyday from there. The staff was always so nice and made everything possible for us.”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Nihon Seinenkan Hotel
- “Amazing hotel!! Great location right next To baseball stadium and national stadium (where olympics were held) - we watched a baseball game from our room :-) short walk from subway station (5 mins) and same distance to trendy Jingumae area of Tokyo with lots of good restaurants and coffee places. Huge room - biggest during our trip. Great amenities - DHC products in bathroom.”
Malaysia

De Sky Suites KLCC Kuala Lumpur
- “location opposite of twin tower”
Netherlands

BnB 't Ambacht - Boutique Hotel
- “very very nice service from stuff. help a lot about the options in the area around. junnet is a full of helping. we will come again.”
Poland

Hotel H15 Luxury Palace
- “Everything. Spa is fantastic too.”
Portugal

Sintra Marmòris Camélia
- “Really cute and charmy room and building, excellent service, wonderful breakfast”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Ma Guesthouse Chiang Mai
- “I felt like a member of the family there, as if I were at home ❤️ This place made my stay even better, and I can't wait to come back again. I already miss Chiang Mai and especially this place”
Turkey

Orient Occident Hotel Istanbul, Autograph Collection
- “What an absolutely beautiful hotel! It is very conveniently located within walking distance of most tourist attractions. The breakfast was simply the best we have ever had at a hotel, with such a spectacular view! Special thanks to the team at the Roof Mezzepotamia restaurant (Fulya, Aram, Ōtepe, Enes and Fatih) for the friendly service. The reception staff went out of their way to assist us with any requests. Abrek Öce and Batikah Cicim were simply superstars. We thouroughly enjoyed our 5 day stay and would most certainly return when travelling to Istanbul!”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

Bright and Quiet 2-bed 2-bath with Great Patio
London, United Kingdom

Average review score: 8
- Positive section of review
  
  The location was perfect for a trade fair we were exhibiting at - The Business Design Centre. It was quiet, as stated, and we managed to get the TV working and log into our Netflix account. The beds were clean and we were both warm enough. I brought my own pillow, but my partner had no complains about his sleeping. The shower in the en-suite worked fine for us, and the towels were soft and fresh. The owner seemed genuinely concerned when we decided to leave a day early (due to a parking problem that was nothing to do with the flat) - but wished us as safe journey as we left our keys. I would definitely use this location again if needed.
- Negative section of review
  
  I forgot to tell the host, but the two doors leading to the outdoor patio did not lock. Therefore the flat was never fully secure during our stay. As it only looked like this bit was accessible via the next-door flat, we took our chances but didn't leave any valuables there, just in case. We did not use the shower in the middle of the flat, because there was a bad drains smell coming from there. There was no live TV. It didn't really impact our stay, but it would have been nice to watch the news in the morning.
Reviewed: 12 June 2024 Stayed in June 2024

Claire United Kingdom
From € 85
The Hanmer Arms
Hanmer, United Kingdom

Average review score: 7.1
- Positive section of review
  
  The staff were friendly and helpful, even supplying a packed lunch as I left too early for the included breakfast, and the location was also good for my travels next day.
- Negative section of review
  
  The public bar area is in need of some updating and proper organisation. The room I stayed in also needed updating, and the shower was pretty bad too. The front door into the room was an exterior door as the rooms were in an annexe building, but there were gaps in the slats of the door that you could see through to outside!
Reviewed: 12 June 2024 Stayed in May 2024

J. United Kingdom
From € 144
Heathers loft space
London, United Kingdom

Average review score: 9.8
- Positive section of review
  
  The room was huge and the staff was really nice. There's a bus stop that leaves you at Piccadilly (94 bus) operating 24/7, so you are close to the city center.
- Negative section of review
  
  Some hairs (not mine) in the shower.
Reviewed: 12 June 2024 Stayed in June 2024

Nuria Spain
From € 106
The Orchard Hotel & Restaurant
Nottingham, United Kingdom

Average review score: 8.3
- Positive section of review
  
  The breakfast was excellent, apart ftom the coffee which was not first rate. The bread was delicious. Cereals, yoghurt, lovely honey and cooked food all very good.
- Negative section of review
  
  My single bed was quite narrow, and I had the sensation I was rolling off during the night. By chance we met the maintenance man appeared in the morning to 'fix the bed' whereupon I noticed it was uneven at the foot end. This may have contributed to the sensation of rolling off the mattress.
Reviewed: 12 June 2024 Stayed in June 2024

Black United Kingdom
From € 82
2 bedroom apartment in Greater Manchester
Ashton under Lyne, United Kingdom

Average review score: 7.1
- Positive section of review
  
  Home from home! You don't have to worry if you have forgotten something as the kitchen and bathroom are fully equipped with daily essentials.
- Negative section of review
  
  Needs a few more pans and towels other than that nothing 😊
Reviewed: 12 June 2024 Stayed in June 2024

Sian United Kingdom
From € 106
Allerdale Court Hotel
Cockermouth, United Kingdom

Average review score: 8.6
- Positive section of review
  
  The staff was fantastic, and the bar had a decent selection of beers. Nice breakfast.
Reviewed: 12 June 2024 Stayed in May 2024

Thomas Sweden
From € 112
Park View House
Edinburgh, United Kingdom

Average review score: 6.3
- Positive section of review
  
  Parking facility was good, the beds were comfortable and the room was clean.
- Negative section of review
  
  We booked for three rooms and our preference for rooms were to be close together.But when we arrived the hotel, we found that 3 rooms were in 3 different floors which was quite annoying.
Reviewed: 12 June 2024 Stayed in June 2024

NABINA United Kingdom
From € 234
Vanbrugh House Hotel
Oxford, United Kingdom

Average review score: 7.6
- Positive section of review
  
  Very nice and well looked after
- Negative section of review
  
  Nothing
Reviewed: 12 June 2024 Stayed in June 2024

Tommy Switzerland
From € 77
The Harbour Inn B&B Larne
Larne, United Kingdom

Average review score: 8.9
- Positive section of review
  
  A very nice place to stay
Reviewed: 12 June 2024 Stayed in June 2024

Michael United Kingdom
From € 89
Stradey Park Hotel
Llanelli, United Kingdom

Average review score: 8.1
- Positive section of review
  
  Spacious and comfortable
- Negative section of review
  
  Lift broke down and I was on the 3rd floor, but staff couldn’t be more helpful x
Reviewed: 12 June 2024 Stayed in June 2024

Jackie United Kingdom