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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We've just returned from a simply magical three night stay in one of the most breathtaking places imaginable. Our Yurt was nestled in woodland, next to two small lakes, on the top of a mountain, where the only sound you could hear was the birds in the trees, and neighbouring animals in the fields surrounding us. Our host, Fran, who was extremely warm and welcoming, and Diego, the four legged bundle of joy, greeted us on arrival and showed us to our Yurt, making sure we had everything we needed to make our stay as comfortable as possible. The outdoor kitchen was well stocked with all you could ask for, the shower was hot, with all natural cosmetics provided, and the log burner gave that added warmth and comfort for the evenings. Perfect for warming our bones back up after a quick swim in the lake. Thanks, Fran. We will certainly be making the trip over again soon, hopefully for one of the retreats.
Positive section of review
This was a fantastic retreat in the Lake District. It is an attached accommodation to the main house, but heard no noise at all. Great for a family with a large double room upstairs and a twin room downstairs. Very nice sitting room to relax in, play games, have tea, etc. It is surrounded by fields with several dozen sheep and amazing views of the region. Very clean, well appointed kitchen, and a short drive to Keswick (not walkable if you are getting groceries, etc).
Negative section of review
No complaints - it was one of our favourite locations to stay on the whole trip.
Cilcain, United Kingdom
Positive section of review
Second time we have stayed here The view doesn’t get old it’s stunning Lovely walking routes Moel Famau has lovely views when your up at the top It’s a bonus to come back to relax in the hottub Bed is so comfy Kitchen-oven was great for our dine in for 2 meals TVs in both rooms Shower is good
Barrow in Furness, United Kingdom
Positive section of review
I was pleasantly surprised with the breakfast. The hotel is under refurbishment momentarily. But the lady did her best to made us happy
Positive section of review
The security with the lift system. Having to tap your room card before you could use the lift. Close proximity to bars,shops etc
Positive section of review
Smooth check in and the room was always ready when we returned at the end of each day. We had a 4 night stay.
Negative section of review
N/A
Positive section of review
Very comfortable and modern studio apt. A lot of attention to detail, nice little finishes. Private and quiet.
Negative section of review
We were advised to take an Uber to get to the apt. It cost us £25! Even though it is about a 10 min drive, it did involve using the motorway so the distance was a little more than expected. We were not budgeting for that kind of expense … so it brought up the actual price we paid for the accommodation. Also the only ventilation in the apt were 2 sky windows and there is no AC. So we had to climb up to open the sky windows to get some airflow. Once we did that the room was a lot cooler and we slept comfortably. Not sure how that would work when it’s hot though.
Positive section of review
The staff let us stay in the lounge area along with many other overbooked guests that had no room.
Negative section of review
When we arrived at check-in there were about a dozen people in a queue and no rooms available, despite all having confirmed bookings like ourselves. After 10 minutes a staff member explained that Mercure's computer system had crashed around 9.00pm. All confirmed bookings after that were worthless. Other people continued to arrive after us to be given the same message.
Positive section of review
Really comfortable, clean room. Staff friendly and helpful.
Negative section of review
There was nothing I didn’t liike
Lytham St Annes, United Kingdom
Positive section of review
A1 location, near to everything that you need.
Negative section of review
An easy fix, but is a trend? We ordered tea & on 3 occasions the tray did not have sugars on it & twice we we're forgotten about, witnessed others having the same problem. Review you're process around teas & coffee's, in as much as possible get it right first time, it's letting down otherwise excellent service. . .