1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast ok, Bed Comfortable, when we went in room the first evening, we booked another hotel but next morning because of bed we stayed.. The staff in restaurant were nice.. First day asked for another Duvet from a male member of staff at reception but it did not arrive he just said there is Heating!!!!! how condescending!!!! and Sister asked for something else but that did not arrive?? also no Fridge which is important.. Hotel not really for us.
Negative section of review
as above Room no Fridge etc..
Positive section of review
The location was peaceful, well signposted and glorious, the breakfast was superb so much choice, lovely and fresh and fantastic quality as well as quantity. Service, tea and coffee wonderful. We will definitely be staying again when we are in the area.
Negative section of review
N/A
Positive section of review
Friendly welcome Lots of information from the welcoming reception staff. Immaculate rooms. Great location walking distance to the Resorts Arena. Room was available prior to the check in time. Smooth departure.
Negative section of review
N/A
Positive section of review
Accessible room near car park was very useful and easy to access. It had a superb disabled bath which we didn't have time to use
Negative section of review
In the accessible room, there was no mobility bar or frame round the toilet which made it difficult to use.
Positive section of review
The breakfast was excellent and so we're the staff. The room was light and bright and overlooked the sea.
Negative section of review
The shower needed some attention and the toilet seat was loose. The carpet needed a hoovering and could have done with a shampoo. It was a little bit dirty.
Positive section of review
It’s a 15- 20 min drive to Great Yarmouth
Negative section of review
We booked multiple chalets and they messed up two of the bookings. The chalet was already occupied when we arrived and then we were all spread out across the site and had to drive. One of the chalets absolutely stank of marijuana and when we raised this with the owner, she told us it was just a smell of burnt toast. When we requested to move as we had two young children staying in that chalet and she told us they had no others available and then she said we could have just left if we weren’t happy. Housekeeping came and confirmed there was a bad smell which was not burnt toast and tried to spray the room for us but it made no difference. Upon reading some of the other reviews last night after I returned home, I found that many other visitors had also had similar experiences and I wished I had taken more notice of the bad reviews. I would never have booked. One of the chalets went through £20 of credit in less than 36 hours. When we called maintenance they informed us that it had been set to charge at a higher rate and when he tried to add credit to the meter, it didn’t register the credit he had added. It’s all a scam really. And the fact that they don’t tell you until after you’ve booked that you have to pay for electricity is a joke. The site was filled with racist people and we were scared throughout our stay. We had no other option to move as we have paid over £1100 for our stay and travelled over 5 hours with young children and babies. The owner sent the most rudest message when we raised our concerns and I would not recommend anyone to stay at California Sands. There are some lovely places around the Great Yarmouth and this does not need to be one of them.
Positive section of review
Small, friendly family run hotel.
Negative section of review
Bed was very soft
Positive section of review
Spotlessly clean, good location
Positive section of review
Neat, friendly customer care
Positive section of review
Excellent
Negative section of review
Nothing it was excellent all round