1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was one of the nicest hotel rooms I’ve ever stayed in, everywhere was spotless and it was just overall a lovely room and experience. Even though the room was right above the pub section, it wasn’t too loud (you could hear a bit of music but it wasn’t loud enough to be a disturbance).
Positive section of review
The owner is a very nice person, warm and polite. After I lost my luggage at the airport, the owner's husband personally brought my luggage to me on the 5th floor. I felt very warm and warm.
Negative section of review
If I must say that I am not satisfied, the only dissatisfaction is that there is no elevator.
Winterborne Kingston, United Kingdom
Positive section of review
Lovely room was upgraded to larger room on arrival as it was avaliable, staff were not lovely and food on restaurant and for breakfast was great
Negative section of review
Nothing
Positive section of review
Location is so close to Dover Castle & the shopping district, so very handy for walking around.
Negative section of review
Was not aware that we had to contact the owner prior to arriving to be able to drop the bags off as we arrived early & it was raining & the owner was in the process of cleaning the rooms. I don’t believe I saw anything about this on booking.com otherwise I would have made arrangements directly with the owner beforehand.
Positive section of review
The location was ideal and being able to control the temperature of the room was a nice touch.
Negative section of review
The shower was only one temperature and was way too hot making it unbearable.
Positive section of review
Room was fine, clean and spacious, hotel is in a good location and friendly staff.
Negative section of review
We had to print some things off for our flight, so we called the morning of our stay to ask if there is a printer we could use, they said yes. We arrived at 9pm at night only to be told the printer had no ink- with no time for other options. Additionally we booked this hotel as checkout time was at 11 which was perfect for our flight, however they told us when we arrived check out was actually at 10. Staff were great but clear issue with management.
Positive section of review
Lovely property and great welcome. Bowland Brewery next door.
Negative section of review
Nothing
Positive section of review
Good breakfast, evening meal in the grill was excellent
Negative section of review
N/A
Hemel Hempstead, United Kingdom
Positive section of review
The location was good.
Negative section of review
The bed was not comfortable, old springs on the bed. No head board only a wooden board very uncomfortable. No bed side tables and no wall sockets by the bed side.
Positive section of review
Comfy bed
Negative section of review
Given a basement room and it was noisy, heard trains continually