1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location. Receptionist was pleasant although didn't show me to my room or tell me where it was. She did offer to help with my bag when she saw me struggling. I left early cause I just couldn't stay another night there, I handed back the keys, no one there , I returned later that more to make sure and to tell them I wasn't going to be staying, rang the bell, nobody there. Waited for ages still nobody came.
Negative section of review
Dirty and uncomfortable! I had to wash the spoon and cup before I used it. Bed was the most uncomfortable thing I've ever slept on ( or not slept ), a dog was barking for hours through the night. It was very noisy when people were walking past your room. The loung area was a total eyesore. I recieved a bite on the side of my face from something. I ended up vacating the room and booking in somewhere else so I could sleep. 😔 This place is an absolute health risk I'm sorry to say.
Positive section of review
The owners were brilliant, the breakfast was the best we have had on our trip, beautiful home made food including biscuits in our room. It was a really special place to stay, so peaceful and quiet and comfortable.
Negative section of review
Nothing
Positive section of review
It was easy to access the building, although we had to look around for it first.
Negative section of review
The flat is quite rundown. Walls were scuffed and stained. The bedroom is minuscule in size, very little cross ventilation. The glass partition in the bathroom had a gap that allowed water to flow out - clearly an old problem because there was mould in the corners and someone had tried to fix it unsuccessfully with some sealant which did not work. After the shower, the bathroom floor would be flooded with water in the corner. We used the bathmat to mop it up but due to no ventilation, bathroom would not dry (Even though we opened a window. Secondly, there was no prior intimation that a security deposit was required. I got a message just a couple of days prior to our arrival, which was very inconvenient and disturbing, because we were told if we didn't pay it would cause problems with check in. We paid the refundable security deposit of 250 pounds, which was billed to my credit card, and is still reflecting in the statement, although the property assured us that it would be reversed. I am still not sure if I will have to chase the property owners for the refund, because the amount has not been reversed.
Crystal Palace, United Kingdom
Positive section of review
Location was convenient and clean. The staff were very nice and helpful.
Negative section of review
When the air con unit was turned on it resulted in water running down the wall, close to electrical equipment (TV and kettle). Wallpaper was hanging off in the bathroom. There was no wardrobe, just hangers on hooks. Cracked tile in shower. Be mindful, when booking, that the rooms are above a pub and near a busy road junction.
Positive section of review
Spotless and furnished/ decorated to high and modern standard
Negative section of review
Nothing….. but doesn’t have restaurant so no breakfast available on site…… not an issue for us as we were leaving early to catch a ferry but might bother others
Positive section of review
I couldn’t fault our stay. We stayed here last year too.
Negative section of review
N/A
Positive section of review
Nice and clean , good room sizes , beautiful place .
Negative section of review
Nothing
Positive section of review
Stunning accommodation, Sharron was lovely too.
Positive section of review
Quirky, clean, lovely staff, great facilities.
Positive section of review
Place was good
Negative section of review
Had no breakfast dur to the fact none was made . The continental breakfast was inedible. The bread was rock hard cheese was mouldy so we couldn't have anything g and had to go to a cafe