1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room and bathroom were really spacious, and the views were amazing. Good location, 10 minute walk into town. Nicci was super nice. I left my coat, Nicci brought it back to London and met up with me to give it back - what a blessing. Thank you Nicci! Also appreciated the free parking.
Negative section of review
The room could just have been a bit cleaner - needed a bit of a hoover and to dust away some spider webs etc
Positive section of review
Its a great hotel, well priced and located just right for the airports. Staff are extremely helpful and polite. Nothing seems to be too much trouble.
Positive section of review
The hotel is in a great location. Our room was lovely. Like most hotels, it does need a little touch-up here and there.
Negative section of review
Room service at night was awful. Waited nearly two hours for food. Then, when it arrived differently, not two rosette standards. Breakfast was a mess, came down at 9 am, and barely any breakfast left. They were not prepared.
Positive section of review
Nothing , the new manager was a pleasant person and some of the staff realised their mistake and apology 8
Negative section of review
I was very unhappy with the way I was treated.. All the way from London to Birmingham, getting to my hotel, .I realised the room was upside down . not as described online, the rooms were not prepared/ set up, no bed sheet on the bed, bed was dismantled, some of sink was blocked. At some point, we bust into arguments that almost result in a fight. Some people in the hotel were trying to fight me and my brother just because we were standing up for our right. Some of the staff were terrible, racist and very rude and unprofessional, I can boldly say the say that the word "customers is always right" is not in dictionaries. I am once a customer service attendance, and I knew how I dealt with sensitive situations. I dont bust into arguments with a customer. Even when I am right , i tried to be calm and polite.
Positive section of review
I've stayed here a few times now. I enjoyed my stay lovely/ friendly hosts. Great location.
Positive section of review
Great location, very nice room with good facilities, great breakfast, very friendly host
Positive section of review
Loved the bar area, bedroom was clean and comfy. Amazing staff!
Negative section of review
The bathroom smelled a little sewagey.
Positive section of review
Super clean, lovely staff and in a really convenient location.
Negative section of review
Nothing.
Positive section of review
Lovely location and value for money
Negative section of review
Room just smelt a little foisty
Positive section of review
it was close to a relative
Negative section of review
it was fine for us