1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
the owners gave us no access to the property and were non contactable. we spent an hour on the phone to booking.com and had to she'll out money to book a hotel last minute. stressful and not ideal as I'm now struggling to contact customer service to get my refund.
Negative section of review
they could have let us know in advance that the property was not being used anymore
Positive section of review
Fabulous peaceful location on the river. Great room with amazing views. Very friendly staff, dinner and breakfast were delicious. Would highly recommend
Positive section of review
The room was clean and the bed was comfortable. Didn’t have any food as I spent my time with family and friends.
Negative section of review
There was nothing that I didn’t like.
Positive section of review
Good location, easy to find. Nice room with all facilities required.
Negative section of review
Nothing
Positive section of review
The location was ideal - being close to the ferry terminal.
Negative section of review
I understand the cost of logisitics apllicable to operating an on-island hotel and to a degree, the room rate has to reflect that but the rate was far too high for a single night in a single room. I travel throughout the UK and am therefore exposed to increases throughout but this room-rate just feels like the hotel is trading on the limited accommodation available and location.
Positive section of review
The staff were very welcoming and understanding.
Negative section of review
Unfortunately, I had to ask to be collected from this venue as my room was right next to their outdoor entertainment area and the music was too loud to be able to remain in the room. I had been assured it would be turned off by midnight but this was far too late for my needs. The staff were very understanding but said they could not offer a refund because I had booked via Booking.com and not directly with the hotel, I am still waiting to hear from Booking.com as to whether they will offer a full refund.
Positive section of review
Excellent breakfast. Very good choice.
Negative section of review
N/A
Positive section of review
great spot, friendly host 👍
Positive section of review
Good location
Negative section of review
The narrow stairs
Positive section of review
Excellent