1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful building and room had been thoughtfully decorated in keeping with the building’s aesthetic. Elemis products in the room were very welcome. We upgraded on the day for £20pn to get a seating area and upgraded bathroom, when we got to the room there was just one armchair with a table but we called to reception who immediately sent the housekeeping team to sort something out. They were great - “leave it with us, it’s no trouble” and within a few minutes we had a second chair and were wished a wonderful stay. The breakfast was hearty and well cooked in a beautiful setting.
Negative section of review
The coffee from the machine at breakfast is incredibly poor quality. If you’ve got a Nespresso machine at home, you’ll find the quality of the breakfast coffee intolerable. There’s a proper coffee machine in the bar but you would pay separately. The spa facilities were lovely - the staff were so welcoming and kind - but disappointing that the steam room was closed and the pool is particularly chilly!
Positive section of review
Service, location and brekfeast are excellent , but very hot in room and was only hot water in the shower. You can also seee mice in the rooms
Negative section of review
hot water only and mice
Positive section of review
Ideal location fairly close to centre of Richmond. Host was very friendly & welcoming.
Negative section of review
Nothing
Positive section of review
Room was lovely with a bath in the bedroom. Breakfast was tasty and plenty of choice.
Negative section of review
Nothing could have been better, a lovely hotel.
Positive section of review
The staff are always very polite and helpful
Negative section of review
Having to leave and go to work
Positive section of review
Exceptional layout and view. High standard.
Negative section of review
Could do with instructions for the appliances.
Positive section of review
Great rooms Clean Location Staff
Negative section of review
It was all good
Positive section of review
Food, location, picnic
Negative section of review
Beds were a bit firm
Positive section of review
Was lovely
Negative section of review
No night porter no milk in room for tea or coffee
Positive section of review
The food
Negative section of review
The park, I need to park out