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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Absolutely loved their hospitality, their breakfasts were fantastic, big thanks to Moray, it was pretty crowded in the dining room for breakfast with 7 couples in it, was one of my only negative comments, Our bed was very low and had a hard mattress on it, we are oldies and felt a softer mattress could have been better. Everything else though was fantastic, the little touches everywhere in our rooms, in the shared dining lounge was great, and the Pine Marten was such a bonus, you are both terrific hosts, and you went way beyond what you needed to do as hosts, so thanks once again, it was truely appreciated
Negative section of review
Larger dining room or less people staying, would have been better Our bed was very low to the ground, with a hard mattress, and although we think we are quite fit, it was hard yakker getting out of it
Positive section of review
Very near to the center, 13-14 minutes walk. Comfortable beds. The room was hot enough that we did not get cold. Windows can be opened to get some fresh air
Negative section of review
The rooms floor was carpeted and it was really dirty. There was another dirty carpet in bathroom. No shower no shampoo . we could not even take a shower. The trash can lid was covered in dust. There was a weird smell in the room
Positive section of review
The location was ideal and being able to control the temperature of the room was a nice touch.
Negative section of review
The shower was only one temperature and was way too hot making it unbearable.
Positive section of review
Location, views, comfort level, helpful information.
Negative section of review
Lack of cupboard storage space for food in kitchen.
Positive section of review
The property was very modern,unique and up to date
Negative section of review
The only issue I would say is that I was woken in the night by people above us. However you’re going to get that if you stay in a hotel anyways.
Positive section of review
Excellent location for the Port Lympne park
Negative section of review
Shower pressure in the second room (not master bedroom) was really poor. If I was staying for more than one night; I would have complained about it.
Positive section of review
Comfortable. Very pleasant and nice staff.
Negative section of review
Room was a little dirty especially carpet and chairs. Location seems quite far and a little dodgy. It's close to the Excel convention/event centre, which is what we needed but there are other hotels that are way closer, you need to take the underground train 2 stops to get to this hotel from the centre. There was also an uncomfortable situation just when we arrived to check in of a man improperly and chaotically behaving towards staff and other guests but that was out of anyone's control and not the hotel's fault we were just unlucky to experience it there and then.
Positive section of review
Quiet and friendly. Very nice staff.
Negative section of review
Lift was out of order. But they did put us on the first floor and offered to take our stuff.
Positive section of review
Great house, clean and tidy
Positive section of review
Nice and clean
Negative section of review
There were nothing