1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
From the moment we arrived the staff were happy, attentive andextremely efficient. A table filled for starters at breakfast (cereals, croissants, fruits) then able to order from a wide menu. The rooms were comfy with an amazing array of 19thC. memories. Bathroom was up-to-date & clean. The bed was surprisingly good, with both of us sleeping thru every night. Congratulations to the cook/s the food we had was always first class and serving staff all fun and respectful.
Positive section of review
Regrettably I had booked the wrong type of room and unfortunately for us the hotel was full, although on the last night the general manager very kindly upgraded us. The staff were very friendly, helpful and efficient. Breakfasts were a great start to the day and the evening meals were superb.
Positive section of review
Room excellent, Breakfast excellent and all staff very attentive and friendly. Close to good bus services to centre was very helpfulwhilst being in a quiet location of an evening. Would happily return there if we visited Portsmouth again
Negative section of review
Room a little too hot, Radiators were on and some did not adjust according to the thermostat setting - moved to "frost safe" but still getting very hot. Wash basin plug continually let water seep out so had to keep topping up the water in the basin. All very minor but at some cost to the hotel as I assume they are charged using a water meter. So wasting water flowing away from the basin when the plug is in does not make good economic sense!
Positive section of review
The room was big, comfortable and clean. I thought the downside was the breakfast, it was a little limited, but it was at a price which reflected the breakfast.
Negative section of review
The breakfast could have fruit and cereals
Stoke on Trent, United Kingdom
Positive section of review
Beautiful views. The retreat had everything you needed indoors and outdoors. Very hospital hosts, who generously let us use their lake pod for the evening.
Negative section of review
All was great.
Positive section of review
I got there at 10pm and still had a warm welcome. The bathroom and room was lively and generous sized.
Negative section of review
no hot chocolate sachets even though there was coffee and tea.
Positive section of review
Breakfast was OK. Location excellent near to all amenities . Room good
Negative section of review
Not a lot that I did not like
Positive section of review
Nice chain pub, excellent room , nice staff
Negative section of review
Unruly child in bar ignored by both parents and staff.
Positive section of review
Spacious and well appointed
Negative section of review
No complaints
Positive section of review
I liked almost everything.
Negative section of review
No soap and clean towels for shower.