1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy access to Terminal 5 even by public transport (much cheaper yet still frequent and right outside the hotel), great breakfast layout and choices. Bed was comfortable and bathroom well organized. Ordered dinner to take to room and was impressed by how quickly this was ready. Lovely food. Very pleasant staff in restaurant/bar, less so reception staff although I luckily didn't have much dealing with them. Despite being next to airport, I got good night sleep and were not disturbed by planes flying overhead. Would stay again if needed to catch early flight.
Negative section of review
Furniture seemed a little run down. Reception staff was just about polite enough but not very informative at check in (luckily there are some information leaflets in the rooms to make up for it). Light in a room was very dim. Great for cosy evening but not ideal if I needed to do some work.
Positive section of review
The property was dirty, when we arrived he would not let us in until we sent him £250 for damage deposit which we did but we had to transfer it to his personal account and not through booking.com. All the fire alarms were off the wall which is dangerous. The house was dirty with dirty pillows and a dirty tablecloth.
Positive section of review
Wonderful central location. Liked having 2 chairs provided and bed lovely and comfortable.
Negative section of review
Room 6; Coved ceiling too low for access eg WC, bed, use of shower room mirror or kettle without hitting head. We are average height and had to try to remember to stoop so often it really became uncomfortable but inevitably did hit our heads often. Room so dark and lights too dim so impossible to read/ relax. No live TV.
Positive section of review
Location good for our requirements and handy for restaurants in the village.
Negative section of review
No instructions for TV etc. Worryingly, only 1 exit/entrance. No apparent fire escape.
Positive section of review
Cleanliness, polite staff, beautiful bedding, great location
Negative section of review
Nothing
Positive section of review
Nice layout, good facilities,clean and comfy
Negative section of review
Could do with swapping sofa for a bed settee to maximise space and capacity
Brighton & Hove, United Kingdom
Positive section of review
The staffs are extremely polite
Negative section of review
The light in the accessible toilet should be more bright. It was dificult to use the accessible toilet. Moreover, the chair shower was a little unstable.
Positive section of review
Location, friendly staff
Negative section of review
Tired decor, noisy, some alarm went off twice during the night. We were on ground floor -does not feel secure.
Positive section of review
Clean and comfortable
Negative section of review
Room a bit dated
Positive section of review
Great location!
Negative section of review
Fairly basic and not well cleaned. The smell of dog & dust was everywhere.