Booking.com reviews - Verified hotel reviews from real guests

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1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

The S Hotel Al Barsha
- “Omar from housekeeping was the absolute best. He does his job to royalty expectation. Always with a smile and very discreet. He made my stay amazing I wish u could take him back to London He was the absolute best. Also the food at the hotel was outstanding shout out to the chefs and lastly the pool staff one who was covering for someone for a couple of days was so funny and professional He will be missed.”
Australia

Liberty One
- “The price the view of the city skyline from my 18th floor. Everything is modern, clean and no central heating to suffocate you. Just a heat pump in your room and fresh air on the balcony which is fully accessible”
Brazil

Hotel Astoria Copacabana
- “Location is great! Also, I would like to mention the receptionist Gabriel, he was very helpful and kind. Please give him a raise!”
Canada

Shenstone Motor Inn and Restaurant
- “Everything what was provided as their offered services. Especially the owner's behavior and ready to help nature!! Feels like a family member It's more than worth it..”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Hotel Imperial Paris
- “Everyone was very friendly and accommodating. Our room was a fantastic family suite and had plenty of room for our family of 4.”
United Kingdom

Bamflatt Farm Bed & Breakfast
- “Breakfast was 10 out of 10 Gorgeous,good quality and hot.”
Greece

Augusta Studios & Apartments
- “Great location, lovely balcony views. Comfortable and spacious apartment. George the host/owner was very friendly, helpful, and reliable throughout. Provided with an abundance of food and activity recommendations. Easy check-in and check-out process. No noise or lighting issues. Room was cleaned daily. Would definitely come back here!!”
Indonesia

ValStar Hotel Canggu
- “The staff is amazing. They really make sure you have the best stay ever. Yudi from the bar was super kind”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Yudanaka Seifuso
- “Rooms were really spacious and you have access to private onsen baths. We had dinner there (which needs to be reserved beforehand), which was truly amazing, we highly recommend having the meal along with the room!”
Malaysia

Ceylonz Suites by MyKey Global
- “The room had an amazing view and was clean. The rooftop pool was the highlight - it was stunning :) would highly recommend this to others !”
Netherlands

Citiez Hotel Amsterdam
- “Very nice staff Nice modern hotel Very clean Tram right outside to get into Amsterdam central”
Poland

Antique Apartments Old Town
- “The apartment is beautiful everything you need and right in the centre on the town so everything is easy to get to . If you are staying on Golebia street you check in at the main reception and from there it is a 5 minute walk thru the square to the accommodation. This is the 2nd time we have stayed there and I would highly recommend it . You do need to go up a flight of stone stairs so if you have mobility issues then this is not for you .”
Portugal

Holiday House
- “Really clean house, good owners, would recommend.”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Mandarin Oriental, Bangkok
- “I had a wonderfull small holiday at Mandarin. It was a first experience for us at this hotel group and for sure we will try the Mandarin in other cities from now on. We had a deluxe premier room and it was very spacious, very clean, large bathroom. I appreciated the treats we received when we entered the room (fruits and candies), a personalized hand-written note, the butler’s 24h service, the sound system, the beach/pool bag… We asked for a specific higher-floor room with view towards the Icon Siam Mall and we received just that! It felt that we were trully taken care of! The pool was a good retreat after visiting the city with a perfect blend of private and nature. The ice-cream “on the house” offered at noon was a cool bonus. We could use the facilities and pool untill afternoon when we left for the airport and it was a great rest before the flight. We rented a car with deuver for Ayutthaya and it was great. The driver Kid always offered us cooling cold napkins with great smell when we finished visiting temples. He was a good guide and we had the most one could do in this 7 hour tour. Breakfast is delicious and with a variety of foods. Omlette was delicious! The boat to cross to the mall is a big plus! … and it is very nice to just take a ride. Loved everything!”
Turkey

Aktaş Lights Hotel
- “I liked everything. The hotel, stuff & breakfast.”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From US$253
Montcalm Chilworth Townhouse, Paddington
London, United Kingdom

Average review score: 7.6
- Positive section of review
  
  the location of hotel was great .. express train from airport to paddington station and back to airport.. this is the reason I book this hotel and stay in this area .. did not try the breakfast or resturant... the staff was friendly enough, did not make much contact except for checking in and checking out... the room was ok and clean. be careful of the shower floor due to very slippery when showering .. no non slip or pad in the shower floor... front desk said could have brought up rubber mat.. why was it not there anyways.....
- Negative section of review
  
  the floor makes noise when walking around.. old floors.... the shower is slippery , ask for rubber mat when you check in or take a chance .. not good for older people
Reviewed: 20 June 2024 Stayed in June 2024

masterlock United States
From US$96
Novotel Southampton
Southampton, United Kingdom

Average review score: 7.1
- Positive section of review
  
  We were staying over to attend a gig in the Guild Hall Square. Location good for this. 10 - 15 minute walk. Stayed in a superior room (302). Large comfy bed. Good size room. Good Wi-Fi. Breakfast was ok but expensive at £18 each. Friendly staff. Check in wasn’t until 3pm although you could check in from 2pm for £10 or for free if you signed up to the hotel chains club. Parking outside the hotel was £10 a day.
- Negative section of review
  
  Overpriced. Paid £178 for one night for the room only. Then breakfast was extra. Car parking extra at £10 a day. I had upgraded to a better room which stated it had a mini bar. The mini bar was empty other than two cans of complimentary water. After returning back to the hotel at night we found the bar area was full with what looked like a private event. So was unusable due to the sheer volume of people. There was a small leak in the bathroom (was there when we arrived) which meant a few of the floor tiles were wet. It was discoloured so it wasn’t a new leak. Reported it to reception. Check in time is a little late at 3pm. Parking outside the hotel was £10 a day. One nights stay was very expensive if you add on the breakfasts and parking. Approx £215
Reviewed: 20 June 2024 Stayed in June 2024

Erica United Kingdom
From US$102
Quest Liverpool City Centre
Liverpool, United Kingdom

Average review score: 9.1
- Positive section of review
  
  Good spacious rom with a nice view over the mall. We used the kitchen which was very functional. The reception kindly lent us an umbrella Supermarkets, bars, restaurants very close by
- Negative section of review
  
  The initial checkin - the staff member was not very warm or friendly
Reviewed: 20 June 2024 Stayed in May 2024

Phillip Australia
From US$25
International Inn
Liverpool, United Kingdom

Average review score: 7.6
- Positive section of review
  
  The staff were really friendly. My plane left after midnight so I left my luggage until 9 pm and I was able to use the kitchen and TV lounge until I left. Just perfect!
- Negative section of review
  
  Nothing. Everything was great.
Reviewed: 20 June 2024 Stayed in June 2024

Veronica Argentina
From US$164
Park Grand Hyde Park
London, United Kingdom

Average review score: 6.9
- Positive section of review
  
  Staff were helpful and polite, room and surroundings were always clean, location was excellent, and the buffet breakfast was of a high quality.
- Negative section of review
  
  The room was small
Reviewed: 20 June 2024 Stayed in June 2024

Shelly Barbados
From US$131
Kings Cross Inn Hotel
London, United Kingdom

Average review score: 6.6
- Positive section of review
  
  Great location for King's Cross/St Pancreas station. Very convenient. Clean.
- Negative section of review
  
  The person on reception was quite rude. The cleaners had bags of linen all over the floor making it difficult to get around with luggage. Ask for a room that isn't street side if you care about noise.
Reviewed: 20 June 2024 Stayed in June 2024

Edith Australia
From US$343
Dream Stays Bath - Barton House
Bath, United Kingdom

Average review score: 9.4
- Positive section of review
  
  Loved the house and the location was spot on. In Heart of every thing.
- Negative section of review
  
  These aren't ment to be complaints just observations that people should be aware of and I will say It didn't bother us as I'm partially deaf but it can be a tad noisy due to windows aren't double glazed but Sach windows . We Could hear a couple of chaps having a conversation in lane on side of house at midnight from the second floor first bedroom as The noise seems to carry and sirens of emergency vehicles were very frequent...Also It was totally my own fault as I didn't research the property properly as was smitten by photos and it was a great price but it's really not suitable for elderly as there are many steps. The kitchen is on ground floor, lounge is on first and bedroom 1 is on second then rest are on top floor, the steps are quite steep at that. We would use it again but not with our elderly parents. They found the stairs to much but thought the property was lovely. However they were able to sleep in the lounge on first floor as it had a very comfortable double sofa bed which had an en suite with shower .
Reviewed: 20 June 2024 Stayed in June 2024

Helen United Kingdom
From US$204
Knockderry Country House Hotel
Cove, United Kingdom

Average review score: 8.8
- Positive section of review
  
  Lovely, olde world building in a glorious location.
- Negative section of review
  
  A lift?
Reviewed: 20 June 2024 Stayed in May 2024

Sue Australia
From US$134
Birch Hill Clock Tower
Rochdale, United Kingdom

Average review score: 9.1
- Positive section of review
  
  Very nice and clean will defo book again
Reviewed: 20 June 2024 Stayed in June 2024

Ruman United Kingdom
From US$70
Holiday Inn Express London - Dartford, an IHG Hotel
Dartford, United Kingdom

Average review score: 7.7
- Positive section of review
  
  The location is quiet
- Negative section of review
  
  The route out of the hotel is very narrow and confusing
Reviewed: 20 June 2024 Stayed in June 2024

Patricia United Kingdom