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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Helen at breakfast continues to excel at her job. She always goes the extra mile to meet and greet and make you feel at home. Nothing is too much trouble and she clearly loves her role. Room upgrade again was a nice touch. Thank you Hotel du Vin!
Negative section of review
Not applicable
Positive section of review
Excellent location overlooking the North York moors. Very good breakfast, plenty of choice and very well cooked. The staff were lovely.
Negative section of review
Not a lot of floor space in our room. There was only 2 of us but for some reason the sofa bed was also made up. We ended up putting everything on it as there was nowhere else to put cases, etc.
Positive section of review
I liked that it was in the centre of the city, and that booking last minute gave a fair price for the location.
Negative section of review
The room wasn't properly cleaned (floor dirty, bed sheet wasn't changed as it had the last person's hair and skin on it, so not sure if any of it was clean), room was very small, window was literally on a busy street full of clubs and bars, bathroom was tiny. For the price, while good for a city centre, I expected more. Felt more like a motel.
Positive section of review
Well equipped, modern, good location, easy check in process , good size
Negative section of review
Poor design with balcony doors and windows - had to be closed due to risk of smashing which meant the flat was very warm Bathroom fan not working Master bed had broken springs Carpet and wall stains throughout flat Only had 1 key available to share between 4 people
Positive section of review
Great helpful friendly staff. Comfortable beds and good size room.
Derry Londonderry, United Kingdom
Positive section of review
Location, decor, room, spa - all brand new and first class.
Negative section of review
The only thing which let the hotel down was the food - not just as good as it should have been. Dinner was a little disappointing - looked fabulous but the lamb was a bit tough, veg a bit chewy - and breakfast was good but not as good as it should be.
Positive section of review
Very comfortable, friendly staff lovely breakfast
Positive section of review
The rooms were clean. The price is great
Negative section of review
The staff weren't welcoming and were pretty miserable. The service was slow. It was very noisy late at night and early in the morning.
Positive section of review
Location modernist and security
Negative section of review
A bit corporate and conference like
Positive section of review
Great staff & breakfast
Negative section of review
Asked for rooms together but we were allocated rooms on different floors. Staff managed to swap rooms eventually but took time.