1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
There was an event on underneath us but after the music went off it was silent and people seemed very considerate when leaving. All 3 of us had an excellent night sleep. The breakfast was good and there was plenty of choice with hot/ cold drinks, cereal, toast and a cooked breakfast.
Negative section of review
To be fair, it was a little shabby, but for the money offered excellent value. It's an old building with lots of rooms/ facilities so the upkeep must be huge.
Positive section of review
Breakfast (scrumptious and varied) and room (comfortably and clean with easy access) were excellent. Good location for exploring the town. Communication with the hotel owners before the stay was excellent.
Negative section of review
It was a bit tricky to get to the hotel due to the food festival road diversions (not the fault of the hotel!) but the location for the town was good. We were lucky to get parking at the hotel but there was not quite enough for all guests and the carpark close by was very expensive. Didn't affect us this stay but would be a worry (due to mobility) another time...hopefully the hotel owners would be able to reserve a space if necessary. It was a bit strange not to be welcomed on arrival or see anyone until the next morning, but this is just a different way of doing things.
Positive section of review
Location and grounds were great. Gym well equipped and not too busy. Excellent breakfast. Enjoyed dinner on two occasions.
Negative section of review
The room (50). No air conditioning and no safe. very tired and desperately needs refurbishment
Positive section of review
Very comfortable and in a great location with everything we needed. Decorated and fitted to very high standard.
Positive section of review
Great place to stay - in the middle of everything. Staff very friendly and welcoming. Thank you
Positive section of review
Within walking distance of Whitby and all it's surroundings .
Positive section of review
Amazing location and cool hotel
Negative section of review
Kettle was very old and smelled bad
Positive section of review
Clean and comfy. Good location
Positive section of review
Amazing location
Negative section of review
Shared toilet