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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy to find and good location. Lovely breakfast. First room was poor with window needing replacement as could not close with 2inch gap (known problem but still got allocated it which is poor show). Complained and got moved to lovely family room (maintenance issues there too since shower was stuck on boiling hot water only, an HSE hazard which got fixed the next day. Vanity glass shelf missing but large fixings still present... needs TLC to tidy up). A nice hotel needing a maintenance rosta.
Positive section of review
The location is convenient - fairly central - and I liked being so near the river and Midsummer Common. The room was quite small, but characterful with a comfortable bed. It looked out on Chesterton Road but I was only slightly aware of noise. Breakfast was fine - good choice (but a la carte so less good value than a typical chain hotel). Staff were helpful, and both the bars and little flowery garden at the back were pleasant.
Negative section of review
Nothing really, although comparing the room with say a Travelodge ideally I'd like a little more room and a desk. But - the Waterman is more characterful! A very small point - there wasn't any milk included in the tea/coffee making set.
Positive section of review
Hotel room comfortable, great views. Staff were friendly and helpful, particularly Reception, evening restaurant staff and bar staff Food good.
Negative section of review
Long walk into Old Hastings, Some crumbling paintwork needs attention Some damp patches Bar needs background music at all times Pianist needed for evenings in piano bar
Positive section of review
Everything was just spot on, including Lesley’s hospitality, breakfast, the bed, the bathroom, complimentary drinks, location. Just great!
Negative section of review
Nothing!
Positive section of review
Fantastic location and ticked the boxes staff are fantastic really went above and beyond .
Positive section of review
Perfect location, comfy bed, excellent shower, great food and friendly service.
Positive section of review
Clean, high spec, great bathroom, good facilities, fantastic location
Negative section of review
Room was quite dark
Positive section of review
Great location, clean, very spacious, food was gorgeous.
Negative section of review
Bed was uncomfortable but guess that’s personal preference.
Positive section of review
Nice location. Good wellness and pool. Clean.
Negative section of review
Breakfast was not great. Service at dinner was mediocre.
Positive section of review
Everything
Negative section of review
Nothing