1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
the rooms are spacious, clean and tidy and beds have good comfortable mattresses and pillows. the restaurant and bar is great nice food and drinks and the staff at the hotel are very welcoming and polite.
Positive section of review
Lovely rooms, had a choice of a balcony or bath on arrival which was nice. Beds comfy.
Negative section of review
Snack bar provided in rooms but have to pay. Don't provide them in each room if you expect them to be paid for. Bar was very expensive for drinks
Weston-super-Mare, United Kingdom
Positive section of review
Good location and usually OK, we've stayed here many times before.
Negative section of review
When we went to our room, which cost us £124, there was no running water in the sink. They hotel was full so they had no other room to move us to, we were staying overnight en route to Cornwall and even this was booked months ago the room was not the best, at least the toilet worked, the only solution the hotel could provide was for us to book into another hotel at a much higher cost, after discussion we decided we had little choice but to stay there and put up with it initially they offered us £10 "discount for the inconvenience, I refused so they offered £20, asked them to reduce the cost to £100 and they refused, so we had little choice but to stay they gave us two 500ml bottles of water !!
Positive section of review
Location and hard parking for the motorcycle at the rear and private
Negative section of review
Booked evening meal at reception but the guy in the dining room couldn't find it, local guy on the bar sorted it no problem and was a joy to deal with, just shows
Positive section of review
Good location for visiting family in South Croydon
Negative section of review
No issues
Positive section of review
Great location and nice looking hotel
Negative section of review
Evening meal was below expectations and service in the bar not great
Positive section of review
Very modern, stylish and comfortable
Negative section of review
They could've had a little racking on the shower to place your shower gels and shampoos, but that's just being picky. Everything else was spot on.
Chester-le-Street, United Kingdom
Positive section of review
Good value for money. Nice room.
Negative section of review
Stayed 2 days and room wasnt cleaned. Shower luke warm.
Positive section of review
Bed comfortable and shower good
Negative section of review
Rubbish outside, empty whiskey bottle found in a drawer, smell from kitchen cupboard and some cutlery/ crockery not clean
Positive section of review
Location, cleanliness, staff.
Negative section of review
We had to change our booking date and the price rose dramatically. The bar choice was limited after 11pm.