1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location just off Russell Square was convenient and pleasant. The rear bedrooms and dining room/bar overlooked a lovely garden with water features which was also a nice place to sit with a glass of wine. We had breakfast each morning of our 6 day stay which was well done and the staff were extremely attentive and good humoured.
Negative section of review
The bedroom was small with no place to open suitcases. There was no aircon which may be uncomfortable if temperatures rose in Summer. The bathroom was also small and not particularly stylish but adequate.
Positive section of review
The accommodation was very well decorated, chic but with a homily feel. The bed and pillows were exceptionally comfortable. The kitchen was well equipped. The apartment was roomy, and sofas were very comfy. The location was great, surprisingly quiet too. Will definitely look at booking again.
Negative section of review
Unfortunately, the apartment we had wasn't the apartment that is shown on the photos. Although where we stayed was very nice, we were slightly disappointed at first. Only having 1 bathroom between 6 of us was a little testy at times. I don't know what the plumbing situation is, but if possible, a toilet and basin in the under stairs cupboard would be an asset. The hinges on the bathroom door could also do with some attention.
Positive section of review
Very friendly and helpful host. Bed very comfortable. Tea and coffee fercilities in the room. They have a separate kitchen you can use. Iron ironing board and hairdryer on the landing. Towels provided. Didn't hear any noise from the bar downstairs. We stayed on a Saturday night
Negative section of review
Could do with an update but for the price it was good
Positive section of review
The staff were very welcoming when I arrived and allowed me to check in early which was a nice surprise! Breakfast was lovely and staff were always on hand to make sure you were accommodated.
Positive section of review
Very helpful staff. I have slight mobility problems and staff were always willing to help with bags n luggage n also getting drinks . Did me food at 8 30 at night which was appreciated
Negative section of review
No tea or coffee making facilities in room. Was machine downstairs but it's not as convenient as having in room
Positive section of review
Comfortable, clean and big apartment. A bit far from city centre but easily reachable by taxi (7min). Would definitely consider it for our next stay.
Negative section of review
Check out was at 10am, which I assume is standard, but was slightly early for us after a long travel.
Positive section of review
Beautiful luxury hotel with amazing service and friendly staff. Amazing restaurant at the hotel. Great location only few steps from ground station.
Negative section of review
I wish the tv was bigger. But it's not big of a deal tbh
Positive section of review
Perfect location for my stay. Check in was very easy and room was clean.
Negative section of review
Just like alot of the other reviews regarding the mattress, it was very uncomfortable so i did not have the most restful sleep at your property. No mirror other than the one in the bathroom.
Positive section of review
Nothing - except the few staff that we met
Negative section of review
Most of it. Outdated and in poor condition. Car park to hotel floor, steps only. Room very shabby. So bad we left and booked another hotel!
Positive section of review
Location and friendliness of the staff.
Negative section of review
Price was a little expensive for the size of the room