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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were made to feel very welcome. Nothing was too much trouble. The bed was comfortable. Breakfast was excellent and there was a good choice. Best poached eggs my husband has ever had. Off road parking at the rear of the property was a bonus as the house is situated on a rush hour busy roundabout. Restaurants for an evening meal are within easy walking distance though it is advisable to book in advance. Steam railway just ten minutes walk away.
Negative section of review
Our room was on the second floor,which meant a lot of stairs to climb, something to consider if you have a 'dodgey' knee as I do. There is no lift. The house is a large old building, parts of which could benefit from updating.
Weare, United Kingdom
Positive section of review
Ideal for a short stay, communication with owners was good which made the stay more enjoyable. The property has a small back yard which was nice to sit out in when we got there. The house was clean and well furnished with everything you should need. Joanne and Kenny emailed with suggests where to walk and eat which we did and was very nice. Perfect hosts and would recommend anyone to stay here.
Negative section of review
A little noisy as it is on the side of a main road
Positive section of review
My room was upgraded, which was fantastic. I loved the continental breakfast delivered to my door each morning - really great idea. The air-conditioning was fabulous as well as windows that open; really helps in muggy weather. Shower was great, room was brilliant, comfy bed, extra pillows, all was brilliant with my room & happily stay again.
Negative section of review
I specifically chose Seraphine as it had a lift as I have mobility issues - without any prior notice, the lift was out of service & had to climb 8 flights of stairs to my room. Admittedly, reception carried my bags to help, but what if a completely immobile customer in a wheelchair had checked in. Notice should've been given prior to booking. Also, I paid a very high rate to stay, yet on the day of check-in, the same room was well under half the price I paid just 3 days previously. I got an upgrade, but I think if I hadn't, I'd be pretty upset!
Positive section of review
The room and the bed were quite comfortable. The apartments are much more comfortable than the standard rooms but overall it is perfect for a quick stay and comfortable sleep. Location is quite okay,
Negative section of review
The windowless rooms are a bit soulless but its alright for a good night's sleep.
Positive section of review
Was in an outside cabin, bit like a caravan, great if you are on a budget..very handy. Cathy was very kind and helpful and will always double check if you have all you need.
Negative section of review
Nothing important to note
Aberaman, United Kingdom
Positive section of review
The property had a great location in a very quiet area. Great view. It was very clean. Host was very communicative and helpful.
Positive section of review
Staff were fine especially Niamh on the reception desk who was very helpful.
Negative section of review
The ten/fifteen minute constant battle to open bedroom door every time you require access then going back to reception for a replacement as the key card did not fuction properly due to the locks being so old and worn. A very frustrating experience.
Positive section of review
Comfortable beds Lovely staff Nice location
Negative section of review
Having to go outside to get to the bar or restaurant, even though it was only 2 metres away through reception! Basic breakfast
Positive section of review
Good was excellent as well as the staff.
Negative section of review
The room was very clean. Would of liked a better shower and the mattress was a little soft.
Positive section of review
Location, clean and comfortable.