1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great space, beds were comfortable and location wasn't bad about 15mins taxi to Ormeau park for the concert and about 30min walk into the town, plenty of shops and takeaways nearby and host was easy to contact, gave clear instructions and checked if we needed anything
Negative section of review
There was a bit of a damp smell, no freezer and there were only two forks, one of which was extremely dirty, the glasses in the cupboard were dirty also so had to wash everything before and after use, not a big deal just not ideal. There were also no towels provided which again isn't major, only noticed when went to wash hands and nothing to dry them on, didn't want to message host as we only stayed one night so made do
Positive section of review
I have been to this hotel twice now. Everyone was lovely very helpful. Would recommend to family and friends. Will be staying again next year. This hotel never disappoint. Thank you to all the staff at novotel hotel, see you next year.
Negative section of review
Nothing it was a great stay.
Positive section of review
The room was lovely and clean, all expectations were met! The staff was friendly and helpful when checking in and out. It was a great location to walk around and there was free parking near which was super helpful!
Positive section of review
The owner was above and beyond lovely and couldn’t do enough for us. I wish I had mentioned the feather quilt and pillows though as I am allergic. The room was clean and the breakfast was exceptionally nice.
Negative section of review
As mentioned above, I wish I had told the owner about the pillows and quilt. It was a little on the pricey side but Other than that everything was lovely.
Positive section of review
The staff was really helpful We request a late check out and staff not only provided a late checkout but with discount Location superb Breakfast is really good
Positive section of review
Great location, very clean and very friendly helpful staff. Fabulous breakfast.
Negative section of review
N/A
Positive section of review
Very nice and spacious, warm, clean and felt comfortable
Negative section of review
The outside was not very pleasing and parking was not very clear or nearby
Positive section of review
Very good breakfast but not too keen on pre-ordering.
Negative section of review
En-suite very nice but not very spacious. A more comfortable chair would have been nice.
Positive section of review
Lovely location, beautiful village. Friendly people
Negative section of review
Under relatively new management with little support from the brewery. Internally it’s functional but really needs updating.
Positive section of review
Nothing
Negative section of review
Everything, it was so worn and tired and dirty carpets and torn curtains,cooker needs replacing and fridge was on the tilt.bedding was disgusting so old..