1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location, really central and lovely views of the castle. One of the most comfortable hostel mattresses I've ever slept on, although my companions complained of the pillows being quite flat. Excellent privacy in the pods and generous secure storage space. Clean and plentiful bathrooms. Staff very friendly and welcoming.
Negative section of review
Had a top bunk which was slightly awkward to get in and out of due to the shape of the ladder/steps. Stayed for Taylor Swift so naturally the prices were a tad higher than usual!!
Positive section of review
The staff were very friendly and attentive. When we checked in after dinner service was over, the kitchen very Kindly went out of their way to provide us with a 3 course dinner. This was hugely appreciated after a very log day walking in the mountains.
Negative section of review
The only thing that I didn't like was the shower pressure, but as this is a remote hotel with a private water supply there is nothing much that can be done about that!
Positive section of review
We had our evening meal of haddock and chips which whilst a little overpriced was very nice indeed, the mushy peas we ordered were the tastiest I have had in a very long time. The bed was clean, enormous and comfortable and we had a good nights sleep.
Negative section of review
The hotel room was tired and needs attention. The cleaning needs to be addressed as there was dust in many places like the fan and the bedside lights, and you could write your name in the dust on the small stool under the table. There was an empty snack wrapper behind one of the bedside tables which obviously had not been cleaned behind. The windows had minimal double glazing with loose fittings and peeling outside frames. On a more serious matter my bedside lamp did not work and the fitting wobbled about and was potentially a danger. Having said all that it was good value just needs more attention to detail and a considerable increase in maintenance.
Positive section of review
Beautiful hotel. Comfortable room. Exceptionally clean. Quiet room. Friendly and very helpful staff. Close to tube station
Negative section of review
Our TV didn't work, but staff did try to fix it.
Positive section of review
The room was nice clean and modern. Great location with great views from the garden.
Bury Saint Edmunds, United Kingdom
Positive section of review
Location ok but noisy as close to a main arterial road.
Positive section of review
The location was perferct, so close to everything.
Negative section of review
The room was great but it did not have a window so it got a little stuffy.
Positive section of review
Staff were very helpful & friendly
Negative section of review
Had to change key card to get into the room 3 times because it wasn’t working very frustrating when you want to get into the room we were 3 floors up and lift wasn’t always available.had to ask for top ups for the tea coffee and milk .we also needed fresh clean towels which I had to help myself because no one about ‘breakfast was excellent has it was last time we came ‘ roast dinner was disappointing on the Sunday.
Positive section of review
Excellent local produce
Negative section of review
En-suite in room 2 in need of modernisation
Positive section of review
Staff were okay
Negative section of review
Room too small for two people. Poor value for the high rate paid for it.