1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great for a one night stay before flying out of Heathrow. Bar was great for relaxing and eating after a long days travel. Room was a great size and well sound proofed. Easy walk to terminal 4 for early morning flight. Bed was very comfortable.
Negative section of review
Room was as far from the elevator as it was possible to be which was a long distance to wheel suitcases on carpet when weary after travel. Reception staff slow in attending on arrival.
Positive section of review
The room was lovely, had so much character, the views outside the window were beautiful. It felt very homely. I loved the location and the animals. Nikki went above and beyond to make sure I enjoyed my stay.
Positive section of review
The room was light, fresh and immaculate. Pristine bedroom and bathroom. Great location for my needs and superb value. Fully recommend.
Negative section of review
Nothing.
Positive section of review
Great location and value for money option in Chelsea / London
Negative section of review
Shared bathroom
Positive section of review
The building is beautifully appointed and functional.
Negative section of review
The WiFi was not working: nowadays this is essential while guests are travelling. The WiFi was not working as of Monday afternoon (Day 3 of my staff). The staffing were not (I felt) very proactive and I was not kept updated by them. The room number was not appearing on the Samsung TV and therefore I could not connect to either internal or external WiFi. Even after raising the issue it was not reported back to me. There was little support by staff with breakfast options. The food offering at breakfast was very limited. I could not add my phone number to Booking.com
Positive section of review
People are kinds & nice
Negative section of review
It’s a disabled access accommodation room, the toilet is not really good for me
Positive section of review
Balcony view Cleanliness
Negative section of review
Everything was perfect
Positive section of review
Cosy, very clean,
Negative section of review
Problems with wi-go
Positive section of review
Clean and crisp
Negative section of review
So noisy. The people upstairs arrived late and woke me up. You could hear every single step and word they uttered. Also the curtains do not keep out the light - way too light in weight and poorly hung so light was always getting through. All I wanted was a good nights sleep and boy I did not get it…