Booking.com reviews - Verified hotel reviews from real guests

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1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

Grand Mercure Dubai City
- “Thanks to reception team Ahmed and Mariiam”
Australia

Stunning Oceanview 2BR in the heart of Broadbeach 44f
- “The magnificent view and recreational floor”
Brazil

Hostel by Hotel Galicia
- “Very good customer service, individual lockers for belongings in the rooms. overall a good experience”
Canada

Abacot Hall Bed & Breakfast
- “Abacot Hall is the perfect stay for a lovely relaxing trip to Niagara on the lake. Our bed was so comfy, and we enjoyed the complimentary tea/coffee and cold drinks in the fridge. It was lovely to sit out on the balcony with a drink. Allen and his family are so friendly, and breakfast is delicious - our favourite part of our stay! :)”
Germany

Ferienwohnung Winkler
- “Loved the fact that it was close to the old town, and our friendly host.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Mercure Troyes Centre
- “Clean fresh nice elegant design Really comfy bed Nice bedding NUXE toiletries Interconnecting rooms Nice decor”
United Kingdom

Berkshire Arms by Chef & Brewer Collection
- “Impressed with the property which feels recently renovated and updated. The staff were lovely and the pub was also very nice. Excellent value and perfectly comfortable.”
Greece

Cozy studio 5mins walk from Acropolis museum
- “Hosts provided very clear check in instructions, apartment was small but had a generous and private courtyard”
Indonesia

Komaneka at Monkey Forest Ubud
- “We loved our Pool/Villa room at this Resort. Our very private Villa was huge. Large Bathroom, gorgeous showers,which included a rain head and hand held shower. Our private pool was awesome, we also loved our outside spacious sitting area. Our bed was also very large, and very comfortable. It was our Anniversary, which we told the Resort about. All the Staff made our Anniversary very special for us. The Staff at the Resort were all very helpful and friendly. The gardens around the Resort are gorgeous, also the rice fields next to our Villa were lovely. We were told on arrival to ignore the monkeys, which we did so they were okay with us. The food at this Resort is amazing, always very tasty, we enjoyed our stay at this Resort very much. We unfortunately had to leave early when we checked out so the Staff thoughtfully made us up a yummy breakfast box to takeaway with us. The Resort is very close to lots of Restaurants and Cafes, and the Market is within walking distance up the road.”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Primavera Namba
- “The unit is complete with everything we need, very very clean and cozy. The neighborhood is very peaceful too. Near the Metro station.”
Malaysia

Vortex Suites KLCC City Center
- “Overall a great place to stay for those who want to be in the heart of city and enjoy everything”
Netherlands

Hotel Pagi
- “The location is incredible, in the center of Amsterdan. There are diferente types of public transport near the hotel. The rooms have all the necessary facilities. Beds are comfortable. The staff is very kind. I forgot my jewelry there and they sent it back to me. I have no words to thank them. The stay was excellent.”
Poland

Rest Hostel Airport Modlin
- “An impressive, clean hostel near Modlin Airport, great when landing late. Amazing customer service!”
Portugal

Ossiano's
- “Clean, spacious room. Close to the marina and variety of restaurants to choose from. Very helpful staff that accommodated looking after our bags until we could check in”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

Villa Raya Resort Private Pool Villas
- “Peace and quiet in a busy area”
Turkey

Archeo
- “The team and facilities were just super! Really exceeded my expectations, thank you!”
United States

Country Inn & Suites by Radisson, Asheville West near Biltmore
- “The room was clean and roomy, bed was comfortable. Breakfast was typical hotel fare but offered several options. Location was convenient to the highway and their were several restaurants nearby.”

Recent reviews

From THB 2,199
Jeans Place Watergate St Rows near racecourse
Chester, United Kingdom

Average review score: 8.8
- Positive section of review
  
  Great location right in middle of city centre ,parked car just by racecourse short walk reasonable price . Excellent communication from owner (Shaz) throughout . Definitely recommend will visit again definitely
Reviewed: 20 September 2024 Stayed in September 2024

Lee United Kingdom
From THB 8,314
The Brudenell
Aldeburgh, United Kingdom

Average review score: 8.5
- Positive section of review
  
  Was alright for hubby, but not so good for myself. Being disabled the seating was not comfortable in restaurant and food lacked variety for me to choose from
- Negative section of review
  
  Fact that coffee too strong not enough milk etc in bedroom
Reviewed: 20 September 2024 Stayed in September 2024

Kenneth United Kingdom
From THB 5,279
The Leathes Head Hotel
Keswick, United Kingdom

Average review score: 8.8
- Positive section of review
  
  Very friendly & helpful staff. Breakfast was excellent, cooked to order each morning having pre-booked the day before from a good selection.
- Negative section of review
  
  Nothing
Reviewed: 20 September 2024 Stayed in September 2024

Paul United Kingdom
From THB 5,279
High Tor Guest House
Whitby, United Kingdom

Average review score: 9.9
- Positive section of review
  
  Location, lovely bedroom and dining room. Excellent breakfast and friendly helpful host. Definitely would stay here again.
Reviewed: 20 September 2024 Stayed in September 2024

Lynda United Kingdom
From THB 4,091
The Storyhouse Gathering
Chester, United Kingdom

Average review score: 8.6
- Positive section of review
  
  Spacious clean central. Good bedrooms. Very handy for city centre
Reviewed: 20 September 2024 Stayed in September 2024

Julie United Kingdom
From THB 2,705
The Grand Atlantic Hotel
Weston-super-Mare, United Kingdom

Average review score: 7.6
- Positive section of review
  
  The hotel is in a excellent position to the beach
- Negative section of review
  
  There was a little bit of noise from the extractor fan in the room next door
Reviewed: 20 September 2024 Stayed in September 2024

malcolm United Kingdom
From THB 3,058
Mercure Swansea Hotel
Swansea, United Kingdom

Average review score: 7.5
- Positive section of review
  
  Breakfast especially good!
Reviewed: 20 September 2024 Stayed in August 2024

Alison United Kingdom
From THB 10,469
Host & Stay - Captain's Retreat
Whitby, United Kingdom

Average review score: 8.4
- Positive section of review
  
  Location close to Whitby
- Negative section of review
  
  Stained smelly carpet, awful smell in downstairs toilet, used nappy in bin there, table legs broken (wobbles and dangerous), NO internet at all, no TV either - Smart TV (they failed to pay bill) - most of this known about before our stay - see review 26th August. Host & Stay, despite multiple daily texts, messages and phone calls failed to deal with any of this and lied to us and Booking.com claiming the problems had been resolved when they had not. Only discovered bill not paid 3-4 days after our stay started and they actually contacted the owner (why not contact the owner earlier). Expected some reasonable compensation (we paid nearly £1000 for the week). Quoted terms and conditions "However, no warranty is given as to the speed of the Wifi service nor its reliability. The Wifi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage." Service was not unreliable - There was NO service, NO Internet so NO Wifi and NO Smart TV (and they knew this before we arrived). The owner had not paid the bill so the service was disconnected. Despite multiple promises and guarantees, they offered no resolution for this, no temporary solutions, no fix to the property's poor condition, no transfer to another property (as Captains Retreat not fit for a weeks stay). I would avoid this property (the condition of this property so neglected and barely livable) and Host & Stay like the Plague. I would not take the risk. Have stayed and rented properties in UK and around the world and this is my worst ever experience and to be so disrespected, ignored and lied to by Host & Stay and the owner is unacceptable.
Reviewed: 20 September 2024 Stayed in September 2024

Michael United Kingdom
From THB 2,617
The Ainscow Hotel
Manchester, United Kingdom

Average review score: 7.8
- Positive section of review
  
  Staff Area
- Negative section of review
  
  No small fridge No mirror No hairdryer No fan
Reviewed: 20 September 2024 Stayed in September 2024

Lisa United Kingdom