1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Reasonable price. Comfortable beds, clean room, bathroom functional with good water pressure. Staff friendly and helpful. Restaurant bar had a roof terrace to watch the planes at T5 with a bev. We dropped bags off at the hotel (15 mins free parking) then parked in T5 long stay car park (cheaper than hotel parking), a steady walk took 15 mins back to hotel. For the transfer in the morning there's a TFL bus service which stops around the corner but would take too long to get to T5 terminal. An uber would cost £20 ish. We took the Pods from the hotel car park (£8 pp, buy at reception desk) and was checking in at the flight desk within 10 mins of checking out the hotel. Also I've not been charged any ULEZ fees (2 weeks later), the hotel/T5 parking is supposedly *just* within the ULEZ.
Negative section of review
Rooms very cosy with 3 beds in, should be fine if theres only two. Had AC but windows dont open. Didn't have breakfast or restaurant food so cannot comment. Would recommend this option to anyone driving to Heathrow T5.
Positive section of review
I had asked for a room in the old part of the hotel and never received any discrepancies so thought that everything was ok. Was willing to pay the upgrade on arrival but was told it was all booked out for tours! I used to work in hotels and know tours pay little money for DBB. The room I was allocated wasn’t fit for purpose. Complained with picture evidence and the staff agreed with me gave me a refund and I left
Negative section of review
Staff tried to help as best as they could. Had a member of housekeeping on reception who had been working 15+hours and a young boy who wasn’t to sure but wanted to try his hardest
Positive section of review
The property was basically an annex on the side of an existing building: it was lovely, providing good value for money, and all the details about access (which was a bit tricky) were very helpful. Everything was set up as described.
Negative section of review
The information stated that the check-in was from 00:00 to 00:00, and that the check-out was the same, so I expected the process to be quite flexible. Unfortunately, we had someone banging on the door at 9:45 on the morning of departure, demanding that we get moving. It turns out that the deadline for checkout is set at 11am, but we had not been made aware of that at any point. Apparently, they were hammering on the door because they wanted 'to see if it had vacated. Customers often check out early leaving the keys in the room.' I was very disappointed by the failure to provide accurate information about the check-in / checkout times. I queried this and was offered a full refund upon provision of supporting evidence, which I did both by email and text message. They said that the information shown was generated by booking.com and failed to engage any further on the matter. If booking this property, please be aware that the information on timings may not be accurate and to confirm your timings with the owners in advance.
Positive section of review
The property itself is very cosy if you are looking for a relaxed getaway. The location is beautiful and the accommodation has everything you would need for your stay
Negative section of review
Instructions are slightly unclear about which outside areas you are allowed to use, no access to the patio area in the nice weather. We did also encounter one issue during our stay were the electricity cut out on the first morning, we contacted the owner as suggested however it did take a while to receive a reply which is not ideal when you want some breakfast!
Positive section of review
Breakfast was really nice high quality food Guesthouse was spotless and really nice Staff were so lovely and friendly and very welcoming
Negative section of review
N/a
Positive section of review
Very minimal but everything is in the room, location is near to oxford street. Affordable price compare to other hotels.
Negative section of review
Nothing
Positive section of review
1 min walk from station. Quite old fashioned but clean, staff lovely n amazing location
Positive section of review
Beautiful location with a lovely walk into Charlestown
Negative section of review
Nothing
Positive section of review
Location is ideal, right in centre of the village.
Negative section of review
Too many stairs and room too far from reception.
Positive section of review
Clean cosy house. Happy to return.