1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was very convenient just off centre of Richmond. Supermarket close. Apartment size very good. Car parking on street outside worked ok and was available overnight.
Negative section of review
Would have preferred step-in shower rather than over the bath. Working of panel heating not clear. Extra purpose lights in lounge would be good.
Positive section of review
Within minutes of Stansted Airport. Did not expect a 5star hotel for the price I paid.
Negative section of review
Shower, early in morning, was not possible. This was because the water was less the 25 [degC].
Positive section of review
the view was outstanding. the room was clean and the food served was lovely
Negative section of review
the steps to the room were at the back of the Inn and no light at night very dark reported it to hotel and they apologised and promised to have it fixed
Positive section of review
Convenient location for the ferry, comfortable room and good restaurant.
Negative section of review
The hotel feels a little tired and in need of a face lift
Positive section of review
The staff was ver friendly. The room was clean.
Positive section of review
Close to the Paddington station.
Negative section of review
We stayed two nights and got disturbed by hotel stuff in both mornings. One morning at 7am, a lady came into our room without even knocking. It's not even the time for a room service. It was uncomfortable and very unprofessional service. Also the breakfast room in the picture is not available yet, and it was different room underfloor.
Positive section of review
Ideal location fo myself
Negative section of review
No physical staff about toiletries needed stocking up but no one to ask . Kitchen facilities available however no facilities for making drinks in your own room which for the price I think there should have been .
Positive section of review
The location
Negative section of review
The room was a bit warm
Positive section of review
Everything
Negative section of review
The room needed a comfortable chair to sit on, there wasn’t one, it was a hard desk chair or the bed, it was plenty big enough to accommodate a couple of chairs
Positive section of review
Everthing
Negative section of review
No bust pan & brush