How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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The Royal Hotel CardiffAverage review score: 8.1
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Positive section of review
The location was perfect. I was going to a gig at the castle and it was a five minute straight walk.
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Negative section of review
Fairly basic and a bit dated but no complaints really
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Apartment Lighthouse View by InterhomeAverage review score: 8
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Positive section of review
The location was perfect, beautiful harbour views and over a pub that served lovely food.
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Super 8 by Wyndham DurhamAverage review score: 7.2
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Positive section of review
Clean. Efficient. Cost effective. Convenient
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The George HotelAverage review score: 8.7
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Positive section of review
Lovely room and friendly staff. Good dinner
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Negative section of review
Breakfast should have been better.
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Holiday Inn Express Manchester City Centre, an IHG HotelAverage review score: 7
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Positive section of review
Staff were friendly, breakfast was ok
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Negative section of review
Unfortunately, my stay was disappointing. I arrived around 4pm Sunday the 16th and stay in room 808. Apron entering the room, I could hear shouting and screaming from the adjoining room consistently. Myself and my daughter decided to ignore it and go out for the evening as we had made plans. We arrived back to the hotel around 23:00 pm and to our surprise the shouting and screaming was still going on and at times it sounded violent which concerned both myself and daughter. I decided to go to reception around 1 am to raise my concerns. The duty manager assured me that this will get resolved and he had numerous complaints already. On my way back to the room, security were in the lift on there way to deal with the dispute. Unfortunately this only stopped for around 20 mins and then continued throughout the night which obviously meant myself and daughter did not sleep at all. Even when we went for breakfast, the shouting and screaming was continuing. Apon checkout, the lady was on the phone and did not ask me how my stay was which was frustrating as I was upset and wanted to express my disappointment. I requested to speak to someone and then proceeded to explain my disappointment. The duty manager apologised and agreed that it was unacceptable and also agreed to a full refund. I was asked to contact booking.com to request refund as it was booked with yourselves, which I did the same day. Unfortunately, I’m still waiting for a response nearly 48hrs after, which I was prompted that I would receive a response within 24 hours. Frustrating and disappointed to be honest
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Sterling House @ Short StaysAverage review score: 8.1
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Positive section of review
Host was on hand to fix any issues
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Negative section of review
Bit bright in the mornings curtains didn’t block morning light as well as I’d hoped
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ibis Styles Manchester PortlandAverage review score: 7.3
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Positive section of review
Great location, friendly staff
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Negative section of review
Rooms looked a bit dated
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The Tickled Trout Inn Bilton-in-AinstyAverage review score: 9.3
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Positive section of review
The complimentary port.
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Negative section of review
The old sash windows needed an overhaul as they were difficult to open for fresh air. The hot water took a little while to run through to the tap but ran fine after a minute or so.
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Atlantis HotelAverage review score: 7.3
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Positive section of review
Only the breakfast
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Negative section of review
Depressing room dirty broken furniture, small double uncomfortable bed flat pillows, dirty carpet on floor, curtains hanging off
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Platinum Lakeside Lodge at Mullans BayAverage review score: 9.8
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Positive section of review
Comfortable bed
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Negative section of review
No slippers
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