1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What I loved about the Bay Tree was firstly how friendly and welcoming the owners are. This is now mine and my sons second visit and both times they have went above and beyond what a hotel could and should look like. Spotless, brilliant layout close to alton and good views. If I ever go back to alton towers guarantee I will stay here and use mum's motors for my travel
Negative section of review
There was not a thing I didn't like
Positive section of review
Very convenient for an early check in to Terminal 3! Also very quiet considering it’s in the airport.
Negative section of review
Very small room for a double. Perfect for 1, but if you were 2 with big suitcases it might be a squeeze.
Positive section of review
It was very comfortable and pleasant stay. The bed was very comfortable. Great breakfast.
Negative section of review
I asked for a room with a bath which I was told they could accommodate me, when I got to the property they told me none of the rooms had baths.
Positive section of review
Great location. Lovely food especially the breakfasts. Excellent service.
Positive section of review
The staff were friendly, particularly Ryan. Nothing was too much trouble.
Negative section of review
I accept that it is a chain with a certain generic standard but the rooms and amenities were really too cramped for us so we won’t use a HI Express chain in the future
Positive section of review
Perfectly located, clean, owner was lovely and breakfast was great!
Negative section of review
The man snoring in the next room, not the places fault, think you could hear him on the moon hahaha.
Positive section of review
The property was clean and had a good location to the airport
Negative section of review
The customer service was extremely poor, when trying to contact the reception ahead of my booking, I tried for over an hour and was unsuccessful. Then had to contact through the Central reservations. The bed was extremely uncomfortable and the pillows very hard. When I called to ask for a softer pillow, this was then provided to me with out a pillow case and I had to cover it myself. The hotel was extremely noisy and all round a very poor night’s sleep.
Positive section of review
Good location . Nice decor. Responsive host
Negative section of review
Roof leaking in my bedroom. Blocked bathroom drainage.
Positive section of review
It's nice and quiet
Negative section of review
nono
Positive section of review
24h counter
Negative section of review
The kitchen and lobby are usually very crowded