How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Stay Kensington & ChelseaAverage review score: 7.7
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Positive section of review
I can not honestly say that I liked anything about 6 Fairfax Place in London. Bookings.com should be ashamed of being associated with the people running the apartment and the property itself.
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Negative section of review
EVERYTHING! To give you an idea of how bad the apartment was we paid for 3 nights (450 GBP/night) but only stayed 1 night. We booked a hotel (Marriot) for the last 2 nights. The apartment is disgusting!!! From my first communication, the people running Stay Kensington & Chelsea were extremely elusive. I wanted to stay in a specific apartment on the Kensington high street. I received a message from Stay Kensington that stated something like, “we can not promise you the unit you want but will provide a similar unit in a similar location”. That did not turn out to be true. They provided the apartment # the day that I arrived from the US. They were very difficult to communicate with as they would not answer their phones or email. By the time I finally connected with a 20-something young man wearing a t-shirt and baggy jeans my blood was boiling. He then proceeded to underwhelm me with his lack of knowledge about the apartment. Not exactly the Ritz! The apartment is a basement dwelling, poor lighting, and the smell of mildew assaults your nose as you enter the unit. The cabinet doors in the kitchen look like they are about to fall off, the WiFi is a hack with the cable running along the wall, the apartment had A/C but it had not been turn on so the place was warm, the configuration of the apartment is ridiculous. You’d have to see it to believe it. The bathroom did not have a door. Oh boy, I sure enjoyed hearing my wife going to the bathroom…Visa versa. The entry from the bedroom to the bathroom was maybe 5’ 10” tall. The bed was as hard as a rock. The bathroom that I used did not have a shower. As a publicly traded company you should not be doing business with these people. You should be vetting the properties that you represent/sell more carefully. I will never book another room through your site and will do my best to discourage my friends and family from using your site. Terrible experience!
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The Horse And Groom InnAverage review score: 9.1
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Positive section of review
Fantastic hospitality and service !! Great choice of breakfast dishes and menu for meals. Parking and idea locationl to explore the Cotswolds. Room was spacious and very comfortable.
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Ladysmith Guest HouseAverage review score: 9
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Positive section of review
The house was beautiful and very welcoming. The bedroom was very comfortable. Breakfast was tasty and kept us going all day. My husband is gluten free and this was no problem
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Negative section of review
Nothing
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The George Hotel, Amesbury, WiltshireAverage review score: 9
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Positive section of review
The hotel is beautiful and well appointed. The decor in the public rooms is best. Very near to Stonehenge, we walked to visit it.
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Negative section of review
The food was expensively mediocre. The service was very patchy. Forgot our dessert and drinks order. Not much of an apology. Would expect more for what we paid.
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Penyvoel HallAverage review score: 9.2
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Positive section of review
Amazing friendly hosts who provided more than expected. Super comfortable beds and fab breakfast.
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Negative section of review
All lovely.
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Central London Apartment - Great LocationAverage review score: 9.1
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Positive section of review
The price quoted by Booking.com is different after payment.
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Negative section of review
Everything but not Booking.com
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Kents Hill Park Training & Conference CentreAverage review score: 7.4
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Positive section of review
It was clean and staff were very friendly and helpful
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Negative section of review
It is remote, and breakfast was finished too soon.
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Two Rivers Lodge by Marston’s InnsAverage review score: 8.5
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Positive section of review
It was clean and the booking in process was easy.
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Boars Head HotelAverage review score: 7.8
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Positive section of review
Very good
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Negative section of review
Hauling my heavy suitcase upstairs. Driving my hire car into the car park.
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The Plough InnAverage review score: 7.9
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Positive section of review
Nothing
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Negative section of review
Extremely remote location Message to ‘let yourself in’ No car park Restaurant and pub not open on Monday, which were not told
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